Ice Rink Supervisor |Part-Time| Angel Of The Winds Arena

Oak View Group•Everett, WA

22h•Onsite

About The Position

Reporting to the Rink and Programs Manager, the Ice Rink Supervisor will assist in the day-to-day management of the Ice Rink Department, serving as the primary on-site supervisor for Ice Rink Attendants, providing oversight of staff, customer service, ice activities, and programming at the Community Ice Rink (“CIR”) and Angel Of The Winds Arena (“Main Rink”). They will be responsible for ensuring safe, professional, and efficient rink operations and act as the first point of escalation for staff, guests, and user groups during daily operations.

Requirements

2-3 years of Customer Service experience required.
Possess knowledge and understanding of the Ice Rink schedule, prices, procedures, rules, and programs offered.
Show a willingness to take on new challenges and go above and beyond.
Be a self-starter; have the ability to take directions; and be able to work in small and large groups to complete required tasks within time constraints and in a safe manner.
Able to deal knowledgeably, pleasantly, and professionally with the public.
Must be punctual and organized.
Must be able to follow procedures.
Ability to work without supervision.
Able to lift and carry heavy equipment and supplies on a regular basis.
Willing to work a flexible schedule, work extra hours as needed, and have weekend availability.
Must work in varying weather conditions.

Nice To Haves

Knowledge of Ice Rink Programs (LTS, Youth and Adult Hockey, Figure Skating) is preferred but not required.
Cash register and cash handling experience a plus.

Responsibilities

Provide daily supervision of Ice Rink Attendants and shift oversight, including role assignments (ice host, front desk, birthday host, etc.) to ensure adequate coverage and a positive customer service experience.
Ensure positive, professional representation of the facility at all times.
Assist with training, motivating, and evaluating Ice Rink staff.
Respond to customer service issues, escalated guest concerns, and on-ice incidents (including injuries and safety concerns); ensure incidents are documented and reported appropriately.
Enforce rink rules, policies, and safety standards during public skate sessions, drop-ins, and special events.
Oversee daily cash handling procedures and ensure adherence to established financial controls.
Support ice usage for all user groups and rink programs during scheduled activities, ensuring smooth execution of programs and events.
Work collaboratively with hockey and skating associations during tournaments and special events to ensure successful operations.
Maintain accurate records related to daily operations, incidents, staffing, and programs.
Complete administrative tasks including reports, emails, and internal communications.
Ensure cleanliness, organization, and safety of the facility; oversee and assist with janitorial duties as needed.
Perform Ice Rink Attendant duties as needed to support operations, provide coverage, or respond to staffing shortages.
Perform other duties as assigned.