Ice Rink Manager

Greater Austin Performing Arts Center, Inc. DBA Long Center•Austin, TX

4d•Onsite

About The Position

The Ice Rink Manager is responsible for the day-to-day operation, safety, and guest experience of the Long Center’s outdoor ice rink. This seasonal position oversees part-time staff, coordinates rink operations and scheduling, maintains a safe and welcoming environment for guests, and ensures the ice and related equipment are properly maintained and ready for use. This position is ideal for a self-starter who enjoys working with the public, is comfortable learning and operating mechanical equipment, and can confidently balance hands-on rink operations with staff supervision and customer service.

Requirements

Comfortable operating or learning to operate an ice resurfacing machine (Zamboni).
Ability to learn and work with basic mechanical systems and equipment.
Strong customer service skills and the ability to foster positive interactions with the public.
Ability to remain calm, professional, and solution-oriented when addressing customer concerns or unexpected situations.
Self-motivated and able to work independently while also collaborating effectively with Long Center staff.
Ability to supervise and provide direction to seasonal staff.
Ability to follow established safety procedures and consistently enforce rules and policies.
Previous customer service and staff management experience strongly preferred.
Experience working in an ice arena, skating rink, recreation facility, or similar environment preferred.
CPR/First Aid certification is a plus.

Responsibilities

Monitor the condition and functionality of the ice rink and surrounding facilities throughout each operating day.
Operate the ice resurfacing machine (Zamboni) and ensure the ice is properly maintained, safe, and ready for public use and special events.
Maintain a clean, safe, and organized area on and around the rink, performing routine checks of mechanical systems and equipment and promptly reporting maintenance or safety concerns.
Clear ice and surrounding areas as needed during adverse weather conditions.
Monitor supplies and coordinate ordering or replenishment of inventory as needed.
Ensure rink operations comply with all applicable safety regulations, Long Center policies, and established rink procedures.
Assist with the hiring and onboarding of seasonal, part-time staff.
Create and maintain staff schedules to ensure appropriate coverage during all operating hours and special events.
Supervise a team of approximately 2–4 seasonal employees responsible for guest services, skate rentals, and rink operations.
Provide day-to-day direction, coaching, and support to rink staff.
Foster a positive, professional, and customer-focused team environment.
Address staff performance and operational concerns in coordination with Long Center leadership.
Attend internal meetings as needed and collaborate with Long Center team.
Serve as a visible and welcoming presence for guests.
Ensure guests understand and follow rink rules and safety requirements.
Respond to customer questions, concerns, and complaints calmly, professionally, and efficiently.
Work closely with Long Center staff to address guest needs, emergencies, and other situations requiring additional support.
Work with Long Center team, OVG Concessions, and outside vendors to create unique experiences for guests to drive revenue and guest experience.
Work with the Long Center Sales and Events team to manage private and semi-private events at the Ice Rink.
Work with Long Center Marketing team to drive ticket sales and attendance.
Create revenue generating experiences and offerings to drive profit and guest experience.
Provide weekly financial reporting to Long Center leadership team.