Ice Operations Manager

ASM Global•Tucson, AZ

6d•Onsite

About The Position

The Tucson Convention Center, including the Tucson Arena, Linda Ronstadt Music Hall, and Leo Rich Theater, has an opening for a skilled Ice Technician Manager. This role involves overseeing the installation, preparation, and maintenance of ice for various events, as well as managing a team of employees. The position also includes general facilities maintenance and equipment repair. The Ice Operations Manager is responsible for ensuring the ice is in optimal condition for practices, games, and other events. This includes tasks such as freezing the floor, painting lines and logos, scraping, edging, and resurfacing the ice. The role also requires monitoring environmental conditions, maintaining related equipment, and preparing the ice surface for conversion to a regular floor when needed. Additionally, the manager will operate computer-controlled equipment, assist with event setup and teardown, and perform general maintenance tasks. Supervisory responsibilities include interviewing, hiring, training, planning, assigning work, appraising performance, and addressing employee concerns in accordance with company policies and applicable laws.

Requirements

Bachelor's Degree from technical college with major in Management or Maintenance Engineering.
Minimum of 2 years’ experience in Supervising or Managing in a similar facility.
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Possess any licenses, certificates or training required by local, state or national authorities for the operation of the equipment found in the facility.
Use and properly care for ice equipment, including ice-resurfacer and ice-edger with multiple manual controls, gears and foot pedals.
Demonstrate knowledge in the practice and procedures related to ice installation, preparation and maintenance; typical methods and techniques for maintaining, repairing and building ice; and treatment of water and hydraulic equipment.
Possess a thorough understanding of the operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
Work independently, exercising judgment and initiative.
Work effectively under pressure and/or stringent schedule and produce accurate results.
Follow oral and written instructions and communicate effectively with others in both oral and written form.
Maintain effective working relationships with clients, employees, exhibitors, and patrons.

Nice To Haves

Additional experience may be substituted for education.

Responsibilities

Oversee installation of ice, including freezing floor; painting base color, lines and logos; and building up the ice sheet.
Prepare ice for all practices, games and other ice events, including removing debris; checking ice depth; scraping, edging and resurfacing ice.
Operate and maintain the ice re-surfacer and ice-edger.
Repair and build ice, including techniques for repairing and building ice around hockey goals and other areas that lose ice.
Maintain glass and dasher walls.
Monitor temperature and humidity levels.
Maintain ice and lay water as needed.
Prepare and cover ice for events that require a regular floor surface.
Operate and control some equipment via computers.
Assist with general employees who assist with installation and maintenance of ice.
Oversee and direct employees who assist with installation and maintenance of ice.
Respond to visual and audible alarms from building automation and life safety systems.
Assist the Operations department with set up and tear down of events.
Operate scrubbing machine.
Repair equipment such as tables, chairs, and carts.
Assist Engineering with general facilities maintenance (painting, fixing doors, etc.).
Maintain RO system.
Coordinate to have Zamboni blades sharpened and pickup/delivery.
Inventory parts for equipment and order as needed.
Order all ice paints and supplies needed to build ice.
Work extended and/or irregular hours including nights, weekends and holidays, as needed.
Interviewing, hiring, and training employees.
Planning, assigning, and directing work.
Appraising performance.
Rewarding and disciplining employees.
Addressing complaints and resolving problems.