ICDL Instructor (2026-215-HB)

WoodGreen Community Services•Toronto, ON

20d•Onsite

About The Position

The Homeward Bound program serves women and female-led families navigating housing instability, trauma, and barriers to employment. As such, this role demands a patient, culturally responsive, and trauma-informed approach. The instructor must balance academic rigour with sensitivity to participants' lived experiences, varying skill levels, and competing personal demands. The ICDL Instructor is responsible for delivering high-quality, trauma-informed digital literacy instruction to Phase I participants of WoodGreen's Homeward Bound Program. This role exists to equip female-led families-many of whom face systemic barriers to education and employment-with the computer skills and ICDL certifications required to advance to college-level study and sustainable employment. By supporting participants in achieving program milestones, the ICDL Instructor plays a critical role in WoodGreen's broader mission to foster social inclusion and long-term independence for marginalized families.

Requirements

Community College Diploma or equivalent in Education, Computer Studies, or a related discipline is required.
Active ICDL certification or an equivalent recognized digital literacy qualification is required.
Equivalent combinations of formal education and demonstrated experience in adult computer instruction will be considered.
Minimum two (2) years of related experience in adult education, computer training, or a closely related field is required.
Strong computer literacy, particularly in the Microsoft Office suite (Word, Excel, PowerPoint, Access); ICDL certification or equivalent required.
Demonstrated understanding of adult learning principles, with the ability to adapt instruction to varied skill levels and learning styles.
Patient, encouraging, and effective in building confidence in learners returning to education after extended absence.
Excellent written and verbal communication and interpersonal skills.
Well-developed organizational skills with strong attention to detail; able to maintain accurate records and meet program deadlines.
Ability to work independently and collaboratively within a multidisciplinary team.
Proficiency in designing instructional materials, including lesson templates, worksheets, and slide presentations.

Nice To Haves

Experience working with women, single mothers, or individuals facing systemic barriers to employment and education is a strong asset.
Familiarity with community-based programming or wrap-around service models is an asset
Microsoft Certified Trainer (MCT) designation is a strong asset.
Demonstrated experience teaching Microsoft Word, Excel, PowerPoint, and Access to adult learners in a structured program environment is preferred.
Familiarity with trauma-informed and equity-centred approaches to education is a strong asset.

Responsibilities

Deliver in-person or online ICDL instruction to Phase I Homeward Bound cohorts, covering the following modules: Documents (Microsoft Word) – document creation, formatting, editing, and professional correspondence; Spreadsheets (Microsoft Excel) – data entry, formulas, charts, and data management; Presentation (Microsoft PowerPoint) – designing and delivering effective presentations; Using Databases (Microsoft Access) – creating and managing databases, queries, and reports
Prepare and adapt lesson plans and learning materials to meet the diverse needs and skill levels of participants, including those returning to education after a significant period away.
Develop and maintain lesson templates, worksheets, and PowerPoint slide decks to support effective instruction.
Foster an inclusive, trauma-informed, and encouraging learning environment consistent with Homeward Bound's values and program expectations.
Administer ICDL diagnostic practice tests and prepare participants for official ICDL certification exams (minimum passing score of 75% required per module).
Review and mark participant assignments in a timely and constructive manner.
Provide one-on-one or small-group remedial support to participants who require additional assistance to meet certification benchmarks.
Track and monitor individual participant progress across all modules, identifying challenges early and flagging concerns to the Homeward Bound case management team as needed.
Maintain accurate attendance, assessment, and progress records in accordance with program requirements and WoodGreen's documentation standards.
Collaborate with the HB team at case conferences and milestone review meetings as required.
Communicate proactively with the Program Manager regarding participant milestones, instructional challenges, or adjustments to curriculum delivery.