iCare Advanced Analytics and AI, Product Line Owner

Sanofi•Morristown, MA

2d•Onsite

About The Position

This role is within Sanofi's Digital Global Business Unit, focusing on the digital experience of consumers and/or patients who could benefit from Sanofi specialty therapies. The Patient/Consumer Advanced Analytics & AI team is responsible for providing data, systems, and analytical tools to identify and resolve issues encountered by consumers/patients on their health journey. The Product Line Owner will define the product strategy, lead a global team, and partner with cross-functional teams including Patient Support Services (PSS), Data Engineering, and Data Science. The ideal candidate has a strong background in Reporting & Analytics, GenAI/Agentic AI, and Product leadership, with a passion for innovation, clear communication, and driving measurable business impact. This is a highly visible role requiring strategic thinking, stakeholder influence, and the ability to translate complex data into clear narratives for both business and technical audiences. The iCare Advanced Analytics & AI Product Line Owner will globally lead Sanofi’s Patient Support Services Digital Advanced Analytics & AI portfolio, with a primary focus on the US. This includes enabling Patient Support Services reporting and ad-hoc analysis, providing leadership insights on patient journey bottlenecks for specialty therapies, scaling iCare Analytics outside the US, leading the transition from Business Intelligence to GenAI/Talk-To-Data, governing the Snowflake data warehouse for patient support data, right-sizing and managing internal and external resources, and identifying innovations to remove patient journey hurdles.

Requirements

Bachelor’s degree with 8 years of experience
3 years of people leadership experience
Proven track record of leading successful AI/analytics product delivery in complex organizations
Ability to rapidly understand key business processes and their corresponding data flows
Proficiency in reading, evaluating SQL logic and corresponding output
Knowledge of KPIs, hierarchies, and the understanding of data relationships
Understanding of Snowflake data warehouse architecture and capabilities
Experience in driving the use of AI/Gen-AI for efficiency gains (quality, speed of delivery) as well as leveraging Gen-AI on structured data (talk-to-data)
Experience in prompt engineering
Experience developing semantic layers
Experience building agentic frameworks
Understanding of US healthcare data / claims data
Track-record of problem-solving & overcoming roadblocks in a complex environment, with a “get things done” mindset
Strong cross-functional leadership & influencing skills including an ability to work efficiently cross-functionally with: Internal/external data engineers to test outcomes and recommend enhancements
Business stakeholders to understand business priorities and pull through digital solutions
Proven ability to build credibility and trust with business stakeholders: Translating technical complexity into business value and strategic impact
Delivering on commitments and managing stakeholder expectations proactively
Demonstrating business acumen and understanding of commercial/medical priorities
Strong verbal and written communication skills

Nice To Haves

Pharmaceutical Patient Support Services experience, e.g., knowledge of healthcare data privacy & compliance regulations, PRMs
Experience in Agile development processes and DevOps methodology / principals
Proficiency in segmentation testing, A/B testing methodologies, and experimental design for impact assessments

Responsibilities

Define and execute the strategy for iCare AA & AI products, in alignment with GBU/PSS and digital priorities.
Own the end-to-end product lifecycle: vision, design, build, rollout, operations, and continuous improvement.
Develop and manage the product roadmap, budgets, resource allocation, and localization across brands and markets.
Define and track success metrics for all iCare AA & AI products.
Ensure value realization through performance tracking and product evolution.
Drive stakeholder alignment and communication by translating complex technical concepts into compelling, business-relevant narratives for executive leadership, GBU/PSS partners, and cross-functional stakeholders.
Serve as a visible champion of iCare analytics and AI initiatives across the organization, influencing strategy, securing buy-in, and presenting product vision, roadmap, and outcomes to senior audiences.
Lead a team of product owners, data analysts and collaborate closely with GTMC, brand teams, market stakeholders, and external partners.
Drive structured ways of working to maximize value delivery and operational efficiency.
Design and deploy AI and analytics products that enhance insights for Patient Support Services.
Collaborate on AI/analytics strategy, use case identification, and platform/tool development with GTMC Data & Insights.
Oversee the automation of reporting workflows to improve speed, scalability, and accuracy.
Ensure compliance with relevant regulatory standards in all reporting and data activities.
Implement quality control practices to maintain high data reliability and integrity.
Ensure ethical use of patient and caregiver data in compliance with privacy regulations (e.g., GDPR, HIPAA), in collaboration with Legal and Compliance.
Drive innovation and business transformation by fostering a culture of problem-solving, experimentation & agility.
Continuously evaluate new technologies and methods to improve product performance and business outcomes.
Push on conventional wisdom with a strong point of view; take the initiative and offer creative solutions.