ICAM Transition Manager

Guidehouse•McLean, DC

2d•Onsite

About The Position

Maintain and stabilize Okta Identity Governance (OIG) operations as the platform transitions into steady-state service. Manage provisioning and deprovisioning tasks, entitlement updates, and identity lifecycle events to support secure and efficient access governance. Monitor connector health, synchronization jobs, and identity attribute accuracy to ensure reliable system performance. Resolve workflow, provisioning, and governance exceptions, escalating issues as needed to maintain service continuity. Maintain runbooks, operations and maintenance (O&M) Standard Operating Procedures (SOP), and production documentation to support ongoing operations. Conduct governance audits, certification cycles, and role-model reviews to help ensure compliance and access integrity. Collaborate with stakeholders and technical teams to support issue resolution, process improvement, and operational readiness.

Requirements

Five (5)+ years of overall work experience.
Experience supporting IT operations, identity platforms, or enterprise technology environments.
Experience with identity governance, access management, provisioning, deprovisioning, and lifecycle administration.
Experience monitoring workflows, connectors, sync jobs, and identity data quality.
Ability to troubleshoot and resolve operational issues, exceptions, and production support incidents.
Experience developing and maintaining runbooks, SOPs, and technical/operational documentation.
Experience supporting audits, certifications, or governance review activities.
Strong communication, collaboration, and stakeholder engagement skills.
Ability to work on site in Washington, DC, 5 days per week.
An ACTIVE and MAINTAINED "TOP SECRET" Federal or DoD.
US Citizenship is contractually required.

Nice To Haves

Experience with Okta Identity Governance (OIG) or other identity governance and administration (IGA) platforms.
Experience supporting steady-state operations in a cybersecurity or defense-related environment.
Familiarity with role-model governance, access certification campaigns, and entitlement management processes.
Experience with process improvement or operational stabilization efforts during technology transitions.
Prior experience supporting change management, training, or end-user communications for enterprise system rollouts.

Responsibilities

Maintain and stabilize Okta Identity Governance (OIG) operations as the platform transitions into steady-state service.
Manage provisioning and deprovisioning tasks, entitlement updates, and identity lifecycle events to support secure and efficient access governance.
Monitor connector health, synchronization jobs, and identity attribute accuracy to ensure reliable system performance.
Resolve workflow, provisioning, and governance exceptions, escalating issues as needed to maintain service continuity.
Maintain runbooks, operations and maintenance (O&M) Standard Operating Procedures (SOP), and production documentation to support ongoing operations.
Conduct governance audits, certification cycles, and role-model reviews to help ensure compliance and access integrity.
Collaborate with stakeholders and technical teams to support issue resolution, process improvement, and operational readiness.

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend