IBP Consultant

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1d•Hybrid

About The Position

Are you ready to build a strong foundation in supply chain planning and play a key role in maintaining smooth SAP operations for global enterprise clients? As a Junior Consultant – SAP IBP (AMS), you will join our dedicated support team in India to deliver high-quality incident resolution, daily application maintenance, and system monitoring for SAP Integrated Business Planning (IBP). You will work closely with cross-functional support teams to ensure business continuity, efficient ticket lifecycle management, and reliable background process execution.

Requirements

Any Graduate
3-6 years of hands-on experience in SAP application support/AMS environments, with a primary focus on SAP IBP (Demand, Response & Supply, or S&OP modules).
Good foundational understanding of core SAP IBP concepts, standard planning view operations, data integration flows (CI-DS/SDI), and basic supply chain planning processes.
Practical experience in monitoring SAP background jobs, error log analysis, and basic troubleshooting of failed data interface runs.
Hands-on exposure to standard IT service management (ITSM) and ticket tracking platforms (e.g., ServiceNow, Jira, or similar tools).
Willingness and capability to work in rotational shifts to support global business coverage.
Strong analytical problem-solving ability, clear written and verbal communication in English, and a customer-centric support mindset.
Ability to perform well in a fast-paced team environment, manage multiple support priorities effectively, and take ownership of daily support deliverables.

Nice To Haves

IBP scope: Demand, Supply, Inventory Optimization, S&OP, Response & Supply, Control Tower
Configuration: Planning areas, key figures, time profiles, version management
CI-DS / SDI data integration
Statistical forecasting
AMS / production support

Responsibilities

Analyze, triage, and resolve basic to mid-level SAP IBP technical and functional incidents within defined SLA guidelines.
Record, update, and manage ticket lifecycles accurately in designated tracking tools (e.g., ServiceNow, Jira, Remedy).
Monitor scheduled IBP batch jobs, data integration tasks (CPI-DS / SDI), and background planning runs to ensure successful execution and timely completion.
Identify, troubleshoot, and escalate job failures promptly.
Work flexibly across rotational shift schedules to provide continuous application support coverage for global client operations.
Assist with regular system health checks, routine master data maintenance support, and minor configuration updates/enhancements as guided by senior consultants.
Interact with business end-users and key stakeholders to clarify reported issues, gather issue details, and provide status updates or guidance on standard SAP IBP functionality.
Maintain and update standard operating procedures (SOPs), knowledge base articles, and incident resolution logs to support continuous team learning and efficiency.