IAM Specialist Sr.

Southstate Bank•Va, NC

17h•Hybrid

About The Position

The IAM Specialist Sr is responsible for fulfilling access requests in a timely manner for employees, contractors, consultants or other authorized personnel working on behalf of SouthState Bank or its subsidiaries in compliance with company policies, departmental procedures, government regulations and identity security principles. Additionally, the IAM Specialist Sr assists the IAM Team Leads or IAM Provisioning Manager in the disposition of audit, exam, governance or other similar requests.

Requirements

Bachelor's Degree or combined equivalent of education and applicable work experience
4+ years of experience working in an Identity & Access Management (IAM) role
Prior work experience in a regulated environment, such as banking, investments or healthcare with banking experience strongly preferred
Experience maintaining technical data and documentation
Foundational knowledge of IT General Controls
Customer service
Active Directory (AD)
Entra ID
Prior ServiceNow experience (or a similar enterprise ticketing platform)
Banking systems
Understanding of general Identity and Access Management process
Ability to effectively gather information and troubleshoot identity issues competently and quickly
Excellent verbal and written communication skills with the ability to communicate technical concepts in clear, concise language
Ability to execute procedures and follow established policy and procedure

Nice To Haves

Certified Identity and Access Manager (CIAM) certification is preferred but not required

Responsibilities

Monitor IAM ticket queues and work tickets as assigned
Provide regular updates on open tickets to requestors to keep them apprised of current status
Create, modify or delete nonprivileged and privileged identities, whether human or non-human, in accordance with company policy and departmental procedures and within documented service level agreements (SLAs)
Create, modify or delete access groups in accordance with company policy, departmental procedures, the principle of least privilege and within documented service level agreements (SLAs)
Acquire and/or confirm explicit or implicit management approval for all requests as appropriate for each application and document thoroughly for historical reference
Execute on audit, exam, control or other similar requirements as assigned and to a high standard of evidentiary quality
Assist in the development and maintenance of IAM operational documentation, process, and procedures
Assist with technical or procedural questions raised by IAM Specialists
Timely completion of required audit documentation for all tasks assigned