IAM Operations Lead

TEKsystems•Berwyn, IL

5d•$65 - $70•Hybrid

About The Position

To lead the IAM Operations team in all day-to-day responsibilities fulfilling access requests, audit/compliance requests, troubleshooting incidents related to access, and providing strong customer service to end users and role owners. Subject matter expert in all IAM processes and technologies and collaborate with partners across the enterprise to drive operational efficiency. Lead a team of IAM administrators including hiring, budgeting, scheduling, training, and performance management. Point of Contact for all IAM support inquiries and escalations. Manage a ticket queue by prioritizing, assigning, and following up according to established SLO’s. Coordinate and facilitate fulfillment of all Compliance and Audit requests, adhering to established deadlines. Act as IAM liaison by building relationships and collaborating with key IAM stakeholders across the organization. Collaborate with the IAM Development and Project team to identify defects, bugs, or enhancements to the IAM platform. Facilitate and coordinate UAT and validation activities for IAM and other related deployments and changes. Create, update, and maintain documentation of IAM procedures and processes. Must have outstanding communication (verbal, written, and listening) and customer service skills.

Requirements

Subject matter expert in all IAM processes and technologies
Outstanding communication (verbal, written, and listening) skills
Outstanding customer service skills

Responsibilities

Fulfilling access requests
Fulfilling audit/compliance requests
Troubleshooting incidents related to access
Providing strong customer service to end users and role owners
Leading a team of IAM administrators including hiring, budgeting, scheduling, training, and performance management
Managing a ticket queue by prioritizing, assigning, and following up according to established SLO’s
Coordinating and facilitating fulfillment of all Compliance and Audit requests, adhering to established deadlines
Acting as IAM liaison by building relationships and collaborating with key IAM stakeholders across the organization
Collaborating with the IAM Development and Project team to identify defects, bugs, or enhancements to the IAM platform
Facilitating and coordinating UAT and validation activities for IAM and other related deployments and changes
Creating, updating, and maintaining documentation of IAM procedures and processes