IAM Operations Analyst

TEKsystems•Austin, TX

2d•$25 - $27•Remote

About The Position

The Information Security Analyst will support the Information Security Identity and Access Management Operations department in executing the provisioning and de-provisioning of user access to company applications and platforms. Daily responsibilities to include but not limited to: • Provide daily metrics of IAM Operations ServiceNow ticket queue (Pending, Closed, In progress, Missed SLA, Team staffing) • Monitor, review, assign, and complete task assignments using ServiceNow platform. • Complete resolution of service catalog requests, including identification of the source of the request and the level of support required to complete request. • If required, take manual approval from the respective approvers at the client to complete the service request. • Mailbox management: Handling multiple Mailbox for Technology Access management • Ensure compliance with all technical procedures, user guides and run books to run operations • Troubleshooting of issues/incidents related to any access provisioning remotely and provide root cause analysis

Requirements

Bachelor’s degree or a minimum of 3 years Information Security experience (Work Experience substituted for degree as applicable)
Experience with Identity Access Management Life cycle – Access (Governance, provisioning/De-provisioning, Role Based Access Controls
Understanding of IAM framework and technologies to ensure “Right People Have the Right Access”
Understand the importance of facilitating Identity and Access Management (Requests processing/review/access authorization)
Task execution utilizing Ticket request management with ServiceNow or equivalent Ticket management system (Remedy. Etc.)
Understanding or knowledge of “Least Privileged” access management methodology in line with Segregation of Duties /SOX guidelines
Ability to lead and ensure proper communication, quick resolution and crisis management.
Ensure adherence to policies and standards are executed at all levels.
Ability to perform trend analysis and identify and resolve incidents and access related issues quickly, as well as having the ability to troubleshoot/escalate access failures, identify root cause and fix issues.
Fundamental understanding of risk management
3+ years of Provisioning/Deprovisioning user access
Creation & Modification of application accounts for user request
Modification of application accounts as required within designated SLA's
Due diligence: Ensure accuracy before completing tickets.

Nice To Haves

ServiceNow experience

Responsibilities

Provide daily metrics of IAM Operations ServiceNow ticket queue (Pending, Closed, In progress, Missed SLA, Team staffing)
Monitor, review, assign, and complete task assignments using ServiceNow platform.
Complete resolution of service catalog requests, including identification of the source of the request and the level of support required to complete request.
If required, take manual approval from the respective approvers at the client to complete the service request.
Mailbox management: Handling multiple Mailbox for Technology Access management
Ensure compliance with all technical procedures, user guides and run books to run operations
Troubleshooting of issues/incidents related to any access provisioning remotely and provide root cause analysis