IAM Business Systems Analyst

TEKsystems•Indianapolis, IN

3d•$50 - $60•Remote

About The Position

The Business Systems Analyst team work as liaisons between the business and IT with a focus on current and new initiatives. Primary areas of responsibility include business analysis, database analysis, development, process improvement, software testing, application and client security administration, and general application administration and support.

Requirements

Senior Level Business Analyst with IAM Experience
Identity Access Management integration (Sailpoint is a must have, preferably ISC)
Waterfall and Agile- Mix of both
ServiceNow
Strong communication skills (ability to work with a variety of stakeholders across the ecosystem)
Bachelor’s degree in a related field or equivalent knowledge
Minimum related work experience of 5-7 years for Senior
Moderate to well-developed in business requirements gathering and documenting
Moderate to well-developed skill in quality assurance and testing methodologies
Moderate to well-developed skill in creating application administrator guides and user documentation
Moderate to well-developed understanding of application security and related compliance processes
Moderate to well-developed business process analysis/mapping skills
Moderate level of ability estimating and budgeting for IT services
Well-developed knowledge of standard SDLC methodologies
Well-developed ability to work and adapt effectively to all levels within and outside the organization; social interaction demands understanding and respect in political/corporate setting
Well-developed level communication skills (written, verbal, listening)
Moderate to well-developed skills in root cause analysis
Moderate awareness of cultural differences working within a global company
Well-developed ability to accept and embrace change, and manage through ambiguous situations
Well-developed ability to work effectively in team environment or independently
Demonstrates high work ethics, such as being proactive, accountable, and responsible
High experience with MS Office products (Word, Excel, Visio, & PowerPoint) as well as SharePoint

Responsibilities

Define and document business requirements related to system functionality, performance, security, and internal controls; document current state and future state processes for purposes of gap analysis, process improvement opportunities and training; obtain approvals from the business sponsor.
Communicate effectively with external and internal teams to ensure the delivery of the solutions and/or project’s functional requirements.
Participate or coordinate technology evaluations by assisting business areas with changes or selection of systems. Participate or coordinate Request for Proposal processes, impact analysis and feasibility studies. Maintain relationships with IT application vendors during selection processes and implementation projects. Provide consultancy and research possibilities with respect to solutions and cost (support business case preparation).
Interact with the business to know and understand their processes and (IT) needs. Be the liaison between the business units, technology teams and support teams.
Liaise with peers in country-units and external parties in the field of Business Analysis, Project Management, Business Process Management, Application Management and Test Management, to exchange best practices, knowledge, and processes and to mature and improve Business Analyst role and expertise/skills.
Prepare test cases based on knowledge of how the system is designed, requirements and expected results. Execution of detailed test cases/scripts for functional testing and regression testing. Track any issues and follow up on the related resolution.
Coordinate user acceptance testing with business end-users of application.
Ensure the quality of documents and other deliverables meets quality standards, appropriate methodology and acceptance criteria.
Preparation of application administration documents, end-user documentation, and/or application training to end-users.
Assist in troubleshooting/resolution of issues. Ensure appropriate tickets are created to record and assign issues and document resolution.
Utilize change management process to ensure modifications or upgrades are authorized, tested when applicable, approved, and implemented appropriately.
Act as point of contact with application vendor and customer to coordinate new releases, updates or changes.
Ensure proper application monitoring is in place and reviewed. Coordinate with technical staff if there is an issue.
Understanding risk and compliance controls and working with Compliance team to ensure controls are met and/or mitigated.
Conforms with and abides by all regulations, policies, work procedures, instruction, and all health and safety rules.
Exhibits regular, reliable, punctual and predictable attendance.