IAM Access Management Analyst

CompTech Computer Technologies•Fort Belvoir, VA

1d•Onsite

About The Position

CompTech is seeking a motivated and detail-oriented IAM Access Management Analyst to support the Defense Logistics Agency (DLA). This role is ideal for an IT support professional with strong troubleshooting skills, customer service experience, and a security-focused mindset who thrives in mission-critical environments supporting national defense operations. The IAM Access Management Analyst will provide technical support to end users for system access, account management, hardware/software issues, and connectivity problems while ensuring compliance with DoD cybersecurity requirements and access control procedures. This individual will serve as a frontline resource supporting users across secure enterprise environments and coordinating with infrastructure, cybersecurity, and operations teams to resolve technical issues efficiently and professionally. This role offers the opportunity to support critical defense missions in a highly collaborative, fast-paced, and security-focused environment.

Requirements

Minimum two (2) years of experience in a customer service or technical support role
Minimum one (1) year of experience in a help desk or IT support environment
Candidates must possess an active DoD 8140 IAT Level II compliant certification, including one of the following: Security+ CE, CySA+, SSCP, CASP+ CE, CCNA Security, CND, GSEC, GICSP, CISA, CISSP (or Associate), GCED, GCIH, CCNP Security
Candidates must possess one of the following cloud or systems certifications: AWS Certified Solutions Architect – Associate, AWS Certified Solutions Architect – Professional, AWS Certified Security – Specialty, AWS Certified SysOps Administrator – Associate, Google Associate Cloud Engineer, Google Professional Data Engineer, Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Security Engineer Associate, Microsoft Certified: Azure Solutions Architect Expert, Oracle Cloud Infrastructure Foundations, MCSA / MCSE certifications, GIAC certifications
Top-Secret Security Clearance

Nice To Haves

Experience supporting enterprise users in secure or regulated environments preferred
Experience working with ticketing systems and incident tracking tools preferred
Additional equivalent certifications may be considered

Responsibilities

Provide technical support to end users for computer, application, system, device, account access, and hardware-related issues
Troubleshoot and resolve technical issues of moderate complexity involving user access, authentication, connectivity, and system functionality
Respond to support requests via phone, E-Mail, ticketing systems, and online support tools
Document, track, and monitor incidents and requests using applicable systems and tools
Coordinate with internal teams and technical departments to resolve user issues and escalations
Support identity and access management processes in accordance with DoD security policies and procedures
Troubleshoot connectivity issues related to remote access, user authentication, and network access
Maintain professionalism and customer service excellence while supporting users in high-pressure environments
Follow established procedures for incident response, account provisioning, and issue escalation
Assist with maintaining accurate documentation and knowledge base materials