IA Operations Specialist

Advisor Group•Scottsdale, AZ

2d•$48,000 - $52,000•Hybrid

About The Position

As a member of our Investment Advisory (IWS) Support team, you will assist our advisors, their clients, and other team members in all aspects of operational and service activities for qualifying advisory accounts (WMP), through phone support. You will collaborate with other functions across all aspects and stages of our processes to ensure our advisors and their clients receive exceptional service and support in every interaction with Osaic. Your primary focus will be supporting our products, platforms and processes to respond to our customer’s stated and unstated needs.

Requirements

2+ years of experience in financial services operations or broker-dealer setting
2+ years working in a customer service operation or contact center
Proficiency with Microsoft Word, Excel, Internet Explorer, Outlook, PowerPoint
Excellent communication and organization/multi-tasking skills
A friendly and professional demeanor
Quick learner with basic technical skills to efficiently navigate through various systems
Strong customer focus orientation
High attention to detail, analytical mindset, and problem-solving skills
Be able to work independently and maintain elevated levels of quality and accuracy while under pressure
Self-motivated individual capable of meeting departmental expectations and deadlines
Ability to participate and contribute to a team environment
Bachelor’s degree preferred, high school diploma (or equivalent) in combination with significant practical experience will be considered in lieu of degree.
A minimum high school diploma or equivalent is required.

Nice To Haves

4+ years of related brokerage experience
1+ years of investment advisory experience
Experience with Envestnet / Wealth Management Platform
Completion of the FINRA SIE exam

Responsibilities

Provide leading service and support experiences for our advisors while answering questions, researching issues and completing transactions
Support investment advisory needs dynamically across channels – phone; with product, platform and process knowledge; processing work items and requests
Assist with navigation in advisory platforms including: Envestnet (WMP), as well as core business platforms including IWS & NFS (Wealthscape), etc.
Create strong working relationships with advisors, their office staff and peers across the firm
Demonstrate critical thinking and problem-solving skills to identify our customers stated and unstated needs to deliver required outcomes with exceptional experience
Educate advisors where to find online information and other self-serve solutions
Meet stated satisfaction, quality and production goals
Log interactions within CRM system for most interactions to capture notes and other relevant information for future support needs
Keep up to date on changes to industry and business processes
All other duties as assigned