I.T. Support Tech Level 2

Complete Staffing•Port Arthur, TX

7d•$20

About The Position

Property Management company is seeking a Level 2 IT Tech for a professional hardware/software user support position. This is a very technical job that includes managing 200 devices and maintaining support for 260 emails for remote and onsite workers. There are two corporate offices in Port Arthur and in Houston. 10% travel time. Applications must contain a current and detailed resume PLEASE READ FULL DESCRIPTION BEFORE APPLYING APPLICANTS MUST INCLUDE THEIR CURRENT CITY/STATE OF RESIDENCE ON APPLICATION

Requirements

OS Proficiency: Advanced Windows 10/11 troubleshooting.
Cloud/SaaS: Experience with Microsoft Office (Word, Excel) and Google Workspace.
Networking: Understanding of TCP/IP, DNS, and DHCP.
Hardware: Ability to repair/upgrade laptops, printers, and FotiVoice VOIP phones.
Experience: 3–5 years in a technical support role.
Education: Bachelor’s degree in IT/Computer Science OR equivalent experience/certifications.
Analytical Thinking: A "detective" mindset to find the root cause of intermittent or complex issues.
Communication: The ability to explain technical concepts to non-technical users with patience and empathy.
Must have reliable vehicle and proof of non-expired auto insurance.
Ability to lift and move equipment up to 50 lbs (e.g., servers, monitors, or printers).
Ability to work in confined spaces, such as under desks or in server closets, for cabling tasks.
Be a Texas or Louisiana Resident at time of interview and hire in.
Submit 3 Professional References upon completion of phone interview
Submit a "Clear" drug screen and background check
Submit a valid Driver's License and Social Security Card.
Previous work references will be checked
Applications must contain a current and detailed resume.

Nice To Haves

Certifications (Preferred): CompTIA Network+, Security+, Microsoft Certified, or ITIL Foundation.

Responsibilities

Tasks such as resetting passwords, troubleshooting hardware failures, OS corruptions, and complex software configurations.
Manage user accounts, groups, and permissions within Google Workspace.
Assist in the rollout of security patches, antivirus updates, and MFA enforcement.
Manage the lifecycle of hardware via Jumpcloud and Freshservice.
Perform hardware upgrades and assist the infrastructure team with office moves, server room/leasing office maintenance, or new software implementation.
Network & Connectivity: Troubleshoot VPN issues, Wi-Fi connectivity, and basic LAN/WAN problems.
Documentation: Maintain the internal Knowledge Base by documenting solutions for recurring issues to empower L1 staff.