I.T Tech (50760)

La Paz Regional Hospital & Clinics•Parker, AZ

11d•$22 - $27•Onsite

About The Position

The IT Technician provides first‑level and advanced technical support to hospital staff, ensuring reliable operation of computer systems and related technologies in a clinical and administrative healthcare environment. This role delivers hands‑on and remote assistance to end users, promptly resolves hardware and software issues, and supports essential communication and network infrastructure critical to patient care and hospital operations. The IT Technician assists users with computer hardware, operating systems, and software applications, including printing, electronic mail, word processing, and system installations. Responsibilities include installing, configuring, troubleshooting, and maintaining computer workstations, printers, and peripheral devices. The position also provides support for PBX systems, voice mail, and voice/data infrastructure, ensuring uninterrupted internal and external communications. Working collaboratively with hospital departments, the IT Technician supports secure, efficient, and compliant technology use in accordance with healthcare standards, organizational policies, and regulatory requirements. This position plays a vital role in maintaining system availability and end‑user productivity in a fast‑paced healthcare setting.

Requirements

Associate’s degree in computer science, Computer Engineering, or a related field or two (2) years of prior experience as an IT Technician and Experience with telecommunications systems, including hardware and software support. Equivalent combinations of education, training, and experience may be considered.
Knowledge of computer systems, system operations, analysis, design, and related equipment.
Proficiency in Windows operating systems and Microsoft Office applications. In addition to MAC operating systems.
Ability to apply analytical and problem‑solving skills to diagnose and resolve technical issues.
Working knowledge of PBX and voice mail systems.
Experience with installation and maintenance of internal cabling systems, including backbone and horizontal cabling.

Responsibilities

Provide technical assistance and support to end users for computer systems, applications, and related technologies in clinical and administrative environments.
Respond to help desk requests and resolve hardware, software, and connectivity issues in person, by telephone, or via remote access tools.
Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, scanners, and other peripheral devices.
Assist users with operating systems, word processing, electronic mail, printing, and approved hospital software applications.
Diagnose and resolve workstation, printer, and peripheral equipment malfunctions; escalate complex issues as appropriate.
Configure and support networked devices, including printers and shared resources.
Provide ongoing support for PBX systems, voice mail, and voice/data communication infrastructure.
Assist with installation, maintenance, and troubleshooting of network cabling and connectivity in coordination with IT leadership or vendors.
Maintain documentation related to system configurations, procedures, asset tracking, and support activities.
Ensure systems are operated in compliance with hospital policies, security standards, and healthcare regulations, including data privacy and confidentiality requirements.
Assist with user account setup, access management, and basic security controls as directed.
Support system updates, patches, and routine maintenance to maintain system reliability and performance.
Communicate effectively with hospital staff to identify technical needs and provide timely, customer‑focused solutions.
Participate in on‑call rotation or after‑hours support as required to ensure technology availability for patient care.
Perform other related duties as assigned to support hospital operations and organizational goals.