Level 2 Support Technician

PeopleSharp•Marlton, NJ

8h•$60,000 - $70,000•Onsite

About The Position

Do you love problem-solving, mastering new tech, and making clients’ lives easier? South Jersey Techies is looking for their next Level 2 Support Technician. The Level 2 Support Technician will be the go-to tech for escalated tickets, server management, and networking support. This is an in-person role based in Marlton, New Jersey. We'll Provide: Collaborative company culture with opportunities to grow and learn. Salary of $60-70k annually. Health insurance, PTO, and retirement with company match.

Requirements

3-5 years of IT support experience.
Experience working in an MSP.
Strong technical skills with Windows Server and Desktop operating systems, including Windows and macOS.
Experience managing Windows Server 2016/2019/2022, and supporting server based and specialized business applications, including accounting (QuickBooks, PCLaw, Peachtree), inventory management, document management, transcription/dictation tools, and CAD/design software.
Experience with backup and recovery solutions, including cloud backup, Windows backup, and server replication.
Experience with wired/wireless networks and advanced networking protocols including DNS, DHCP, VPNs, VLANs, WAN/LAN TCP/IP.
Understanding of firewall appliances, including deployment and configurations.
Strong skills in installing, activating, and troubleshooting the Office software suite.
Ability to manage client account information and documentation within business systems.

Nice To Haves

Ability to work a 1st or 2nd shift (till 8pm) schedule as needed, preferred.

Responsibilities

Provide support to end users as an escalation point for service tickets.
Troubleshoot complex IT issues — remotely and onsite — with confidence and creativity.
Configure and maintain Windows servers, Microsoft 365, cloud environments, and firewalls.
Assist with client onboarding, system upgrades, and migrations.