Tech Support Level I

Regal Medical Group•Los Angeles, CA

7d•$22 - $23

About The Position

Provides support in the ongoing development and implementation of Information Systems strategy that is responsive to customer needs. Provides management, administration, monitors and supports technology needs and support of the Regal Medical Group.

Requirements

A Bachelor’s degree from a four-year college or appropriate industry experience and/or certification.
Excellent written and verbal communication skills.
Knowledge or experience and understanding of IS operations and support experience encompassing multiple aspects of IS operational activities.
Proficient in MS Office applications.
Proficient in troubleshooting PC related technical problems.
Proficient in installation and configuration PCs, Operating systems and applications.
Customer service skills.

Nice To Haves

Medical group or IPA operations information systems management experience.
Experience with clinical applications.
A+, Network+. MCSE, CCNA.

Responsibilities

Provides coordination of technology needs and operations, including ongoing development and implementation of information systems support that is responsive to customer needs.
Supports the fulfillment of Heritage Provider Network and Regal Medical Group mission and values.
Computer Tech Support - Will provide on-site and Remote Desktop Computer Technical Support to end-users on a variety of moderate to complex microcomputer technical
Identifies researches and resolves technical problems. Works in a Microsoft XP Windows Server 2003 environment.
Create and Administer accounts using Microsoft Active Directory.
Create accounts for third party applications – EZCAP, REA, any other proprietary apps.
May also provide technical support for LAN/WAN Administration.
Works independently with minimal supervision. Will resolve PC hardware/software configuration problems and install hardware/software products and/or approved patches.
Will troubleshoot desktop hardware and software technical issues, and interact with end-users to identify current computing environments.
Position will primarily be first shift. However, candidate must be able to work Flexible shifts between the hours of 0700-1900, including weekends if necessary to meet emergency customer requirements.
Must have a good working knowledge and understanding of concepts, practices, and procedures commonly used in supporting a Microcomputer hardware/software environment, including PC Setup, installation and configuration.
Ability to install Microcomputer HW/SW peripherals and troubleshoot Desktop Applications and connectivity issues in a Microsoft Windows Operating System
Must have good written/verbal communication skills, including excellent customer interface skills.
Ability to bend, crawl and lift up to 50 lbs to provide on-site technical installations support.
Ability to commute to remote office locations and provide technical support.
Must comply with all physical, data and IT security requirements, including any health and safety policies and procedures.
Be able to independently place service calls on all I.T. equipment under service maintenance agreements with their respective vendors.
Be able to assist with all telephone related issues, such as ACD programming changes, name changes, extension additions, report management, and overall phone system administration. (Nortel Norstar Meridian, BizPhone, Shortel VOIP a plus.)
Provides insight into user needs through open communication with the user and supports the development of processes and procedures necessary to achieve strategic objectives and improve support delivery.
Provides recommendations for IS initiatives that support the user community. Ensure all process are completed in a timely manner and performs random audit on IS practices, reports on support delivery.
Develops and fosters a customer satisfaction focused, service mentality within department to strengthen and build relationships with Heritage Provider Network and other Regal Medical Group regions and departments and communicates a balanced view of Information Systems importance in relation to other departments and business functions.
Monitors and reports on the delivery of all hardware, software, data and voice network infrastructure, and Internet/intranet deployment.
Acts as support for all aspects of RMG Technology operations including, but not limited to the following…
Asset Management.
User support.
All other duties as directed by management.