HSPD-12: Junior I.T. Specialist (On-Site)

Citizant Inc•Washington, DC

8d•Onsite

About The Position

Serves as the principle IT Specialist supporting a government client for the HSPD-12 program across 60+ physical locations throughout the United States. Coordinates with other government stakeholders to ensure compliance with IT governance, software configuration, and program updates to each location within the program. The IT Specialist will work with the Project Manager and corporate shared services to promote communication across the team and company and ensure IT best practices are implemented. Coordinates with corporate resources to ensure that quality standards are being met.

Requirements

2-5 years IT support experience focusing on end-user software support, database management, software deployment, software and hardware troubleshooting required.
Experience with Microsoft Office is required.
Able to effectively communicate (verbal and written) with all levels of clients and team members.
Able to independently prioritize and manage multiple tasks.
Display organizational skills.
Must be a US Citizen
Must have an Active Public Trust clearance OR the ability to obtain one.

Nice To Haves

Experience with SharePoint and GSA scheduling tools - preferred.

Responsibilities

Serves as POC for technical knowledge required for effective system operations and logistics.
Prepares and delivers presentations and reports as required.
Supports the training of team members with system operation and administrative procedures.
Supports HSPD-12 enrollments and activations of SmartID cards; troubleshoots related hardware and software issues.
Ship equipment to the field as needed.
Maintenance of pre-deployed systems.
Troubleshooting for end user systems.
USAccess system operation for schedule and site configuration changes.
Perform US Access system activations.
USAccess Site Manager – Secondary Back up to Primary
Inventory calls.
ICAM SharePoint Admin-As Needed
Other duties as assigned within the scope of the contract.