I.T. Service Desk Technician

Easy Ice LLC•Lenexa, KS

About The Position

The IT Service Desk Technician role works to provide software, hardware and related computer component support and maintenance with the goal of optimal computer systems operation, including end-user support and education. This position provides support and assistance with day-to-day issues along with working with our technology vendors to accomplish various tasks. This role will also manage the user on off-boarding process including hardware shipping and receiving

Requirements

Must have a intermediate understanding of Active Directory or Azure Entra
Must have intermediate knowledge of MS Office programs and Office 365
Must have intermediate knowledge of Windows 10/11 and MacOS operating systems
Must have intermediate knowledge of Android and iOS mobile operating systems
Must be knowledgeable in basic networking
Must be able to troubleshoot software and hardware
Perform well under pressure and be resourceful in obtaining information/skills that support a fast-paced, often crucial IT environment
Exhibit good decision making, analytical problem solving and excellent organizational abilities
Ability to carry out oral and written directions and work with minimal supervision
Communicate clearly and professionally, both verbally and in writing
Must have good people skills as a team player, willing to establish and maintain a good working relationship with other departments, co-workers and vendors
Must be trustworthy and dependable when working with sensitive documentation and access
Strong command of company’s policies and procedures
Comfortably lift 50lb objects
Must be willing to obtain a COMPTIA A+ or similar certification within 12mo

Responsibilities

Provide first level support to staff for general technology, software, and hardware needs
Improve reference/knowledgebase documents by writing and maintaining documentation
Follow-up with staff, provide feedback, and see problems through to resolution while escalating issues as needed
Set-up of employee workstations (on-boarding, off-boarding), as necessary, and within Easy Ice protocol, software and settings
Schedule on-boarding meetings with new hires and their managers
Become familiar with various company platforms and assist with end user training
Update computer workstation software as necessary
Ensure proper recording, documentation, and closure of tickets
Repair and troubleshoot hardware such as workstations and printers
Maintain inventory levels and tracking inventory
Assist with various general IT tasks such as data entry, data analytics, and shipments (inbound/outbound)

Benefits

Competitive pay
Company Vehicle & Cell Phone
Excellent Medical/Dental/Vision/Group Life
401k Company Match
PTO and Holiday Pay
Fitness Membership Reimbursement
Hands on experience that promotes a growth-oriented culture
Personal growth opportunities which encourages employees to “think outside the box”
Challenging and meaningful work that fosters learning and development
Fun fast-paced company culture and work environment
Collaborative team environment to support and mentor each other