I.T. Technician I

Chicken Ranch Casino•Jamestown, CA

2d•$22 - $22

About The Position

As a Team Member of the I.T. Team, the I.T. Technician I is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The I.T. Technician I is responsible for providing first-level support for Team Members, addressing I.T.-related issues promptly and effectively. This position is responsible for ensuring that end-users receive the assistance they need to maintain uninterrupted CRCR operations, troubleshoot technical issues, and escalate complex problems as needed.

Requirements

Must be at least 18 years of age.
High School Diploma (or GED or High School Equivalence Certificate).
Basic understanding of computer hardware, including desktops, laptops, and peripherals.
Familiarity with common software applications and operating systems, such as Windows and Microsoft Office Suite.
Basic knowledge of I.T. terminology, principles, and concepts.
Strong listening and communication skills.
Problem-solving and critical thinking.
Must be able to work independently and maintain a high level of performance.
Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
Demonstrates a flock mentality, focused on teamwork and collaboration with others.
Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.
Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
Builds lasting relationships by demonstrating honesty, integrity, and effective communication.
Driven to exceed expectations while remaining accountable and fair.
Skilled in programming chickens to walk in a straight line.

Nice To Haves

Experience in I.T. is a plus.
Additional industry certifications.

Responsibilities

Respond to I.T. support requests from CRCR Team Members, offering guidance and solutions to resolve technical issues.
Assist with user account management, password resets, and access permissions.
Assist users with common software, hardware, and network-related problems.
Provide outstanding customer service to end-users, ensuring a positive experience.
Document all interactions and resolutions for reference and future reporting.
Escalate complex or unresolved issues to higher-level I.T. Team Members as necessary.
Diagnose and resolve issues related to operating systems, software applications, and hardware peripherals.
Assist in the setup, configuration, and maintenance of end-user devices.
Learn and adapt to new technologies and software.
Manage user accounts, passwords, and access permissions in accordance with security policies.
Assist in user onboarding and offboarding processes.
Clearly and concisely communicate technical information to non-technical users.
Maintain accurate records of support requests and solutions in the I.T. ticketing system.
Stay informed on industry best practices and cybersecurity trends.
Categorize and prioritize support requests efficiently.
Collaborate with I.T. Team Members to address recurring problems and share knowledge.
Problem-solve and troubleshoot to diagnose and resolve common technical issues.
Ensure communication is clear in explaining technical concepts to non-technical users.
Document interactions and solutions for reference and reporting.
Other duties as assigned.