I&T Data Analytics Specialist Senior

City of Charlotte•Charlotte, NC

About The Position

Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions SUMMARY Provides data management and analysis services to various city departments. Design and implement data, research and analytics projects that improve city services, inform decisions, and promote community engagement. Cultivates and advances the use of data and evidence to support collaborative problem-solving across the organization. Implement business process improvement projects related to data sharing across the organization. ESSENTIAL DUTIES & RESPONSIBILITIES The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

Requirements

Knowledge of: Software/technology that aid in data collection, analysis, and presentation (e.g., SQL, Python, Tableau, Excel, Power BI, SSRS, SPSS/SAS/R, ArcGIS, etc.)
Various source systems and data retrieval processes
Research design and basic statistical methods
Business process documentation
Municipal operations, departmental business needs and programs, and city strategy/community goals
Skill in: Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
Performing a variety of duties, often changing from one task to another of a different nature
Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
Ability to: Meet schedules and deadlines of the work
Understand and carry out oral and written directions
Accurately organize and maintain paper documents and electronic files
Communicate effectively, both orally and in writing
Interpret user groups’ needs and see path from idea to identifying project outcomes
Develop and implement tutorials and how-to documentation
High School Graduate or Equivalent and five (5) years of related work experience Or 2 Year College Degree and Three (3) years of related work experience OR Bachelor's Level Degree and one (1) year of related work experience OR or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job duties.

Responsibilities

Provides data management and analytics services to departments.
Transforms data into actionable information and knowledge for city departments.
Applies a broad range of analytic techniques and approaches to support collaborative problem-solving across the organization – e.g., data analysis, data visualization, dashboarding, querying, GIS, statistical analysis, business process modelling, program evaluation, behavioral science.
Promotes the City’s use of shared data and works with partners to strengthen the internal data community and promote the use of city data with community and external stakeholders.
Provides analytical and tactical support for research and analytics projects, including providing data that is accurate and reliable and integrating and preparing large, varied datasets from internal and external sources for analysis and visualization.
Designs and executes citywide special projects that combine data and processes into insights that improve decision-making ability.
Provides as-needed data analysis in support of special projects.
Presents outcomes and insights through written reports and visual representations.
Coordinate and support program evaluation, outcome measurement, and performance management efforts across multiple disciplines.
Maintains and develops existing data products, dashboards, and map projects.
Performs related work as required.

Benefits

The City of Charlotte provides a comprehensive benefits package to eligible employees.
Click here to learn more about the City of Charlotte’s benefits.

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