I/S Director - PAI

BlueCross BlueShield of South Carolina•Columbia, SC

1d•Onsite

About The Position

PAI is a nationally licensed TPA, delivering flexible solutions across group health plans, ancillary products, and P&C programs, and offering innovative approaches to support client partners. We currently provide administrative services for both traditional self-funded accounts, as well as providing business process outsourcing solutions for regional and national businesses. This role directs tactical and operational support for business goals, develops and manages strong working relationships with all leadership of all customers and lines of business, and ensures continuous customer satisfaction. The position serves as a liaison between IT staff and sister/parent companies. This role is Full-time (40 hours a week Monday-Friday) onsite, located in Columbia, South Carolina. This position is with Planned Administrators Inc. (PAI) – one of BlueCross BlueShield's South Carolina subsidiary companies and is not eligible for sponsorship now or in the future.

Requirements

Bachelor's Required Education
10 years related IT experience, that can be inclusive of business functioning on the IT platform of AMMS or other commercial payer systems.
5 years management experience OR equivalent military experience in grade E4 or above (may be concurrent).
Demonstrate the ability to productively lead a cross-functional team of managers and peers.
Strong knowledge of technical trends and how to apply new technology.
Understanding of I/S competencies and the value they bring to a customer's business processes.
Excellent verbal and written communication skills.
Ability to network and work within a complex matrix organization.
Ability to manage customer expectations throughout the product life cycle.
Ability to learn the complex interdependencies between business systems.
Ability to navigate complexities to meet the needs of the customer.
Strong communication skills to present in front of C-Suite customers and team executives.
Standard office equipment.

Nice To Haves

Direct hands-on experience with cloud computing and integration.
Experience with security, risk and compliance frameworks.
Experience managing IT operations.
Familiarity with NIST Frameworks.

Responsibilities

Mentor and coach management team on staff management, employee development, addressing performance issues, resource planning, and strategic objectives.
Promote professional growth.
Provide guidance and leadership in staff and resource management, team building and training to ensure organizational effectiveness.
Responsible for managing the business and operational technical interface to the customer.
Responsible for building and maintaining relationships that can be leveraged to support the achievement of business and technical objectives.
Works with the business leadership team to influence strategic business decisions regarding the use of technology.
Assesses the relative impact of emerging technology to the customers' strategic business needs and interprets their meaning to customer leadership team.
Participates in business technology planning, bringing current knowledge and future vision of technology and systems to business processes for a competitive advantage.
Gains familiarity with our current products and promotes current systems to meet the customer's business needs and corporate strategy.
Represents customer account in all I/S efforts that will impact their customer.
Reviews project management activities and ensure that work is authorized, funded, prioritized and that a quality product is delivered.
Monitors execution of actual hours against planned hours.
Monitors work progress and manages customer expectations throughout the project life-cycle.
Interacts with internal and external customers to ensure continuous customer satisfaction with accounts managed.
Provides management guidance and oversight to subordinate staff.
Manages the day-to-day operations of the area of responsibility.