I.D. Theft & FCRA Dispute Specialist 3

U.S. Bank National Association • Tempe, AZ

6d • $23 - $30 • Hybrid

About The Position

This position in the Deposit Claims Services FCRA/Identity Theft Claims team will be responsible primarily for investigations related to unauthorized account claims and FCRA consumer disputes. The position may also entail quality control and recovery or reversal of funds affecting the claimant. Responsible for case support, investigation, disposition, and/or recovery scenarios involving unauthorized, disputed, or erroneous account activity. Responsible for claims and disputes intake, review, and/or disposition of potentially suspicious transactions, events, or scenarios involving various levels of exposure. Placements may include specialized areas of focus, including but not limited to case/claims processing, claims, disputes and risk-based actions, investigative research, secondary review, customer service/advocacy, or process and work coordination (team lead). Works with various forms of technology, including transactions processing systems, risk management platforms, case management applications, and research or analytical tools. This position is multi-faceted and requires a high level of accuracy, attention to detail, the ability to retain knowledge and learn new forms of claim processing to assist other areas as necessary.

Requirements

• High school diploma or equivalent
• Four to five years or more of operations services related work experience

Nice To Haves

• Knowledge of products, services, terminology, procedures and systems related to assigned fraud, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Ability to identify, analyze and resolve exceptions through data interpretation
• Strong PC skills
• Good verbal and written communication skills

Responsibilities

• investigations related to unauthorized account claims and FCRA consumer disputes
• quality control and recovery or reversal of funds affecting the claimant
• case support, investigation, disposition, and/or recovery scenarios involving unauthorized, disputed, or erroneous account activity
• claims and disputes intake, review, and/or disposition of potentially suspicious transactions, events, or scenarios involving various levels of exposure
• case/claims processing, claims, disputes and risk-based actions, investigative research, secondary review, customer service/advocacy, or process and work coordination (team lead)
• Works with various forms of technology, including transactions processing systems, risk management platforms, case management applications, and research or analytical tools

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees