I.D. Theft & FCRA Dispute Specialist 3

U.S. Bank•Tempe, AZ

5d•$23 - $30•Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description This position in the Deposit Claims Services FCRA/Identity Theft Claims team will be responsible primarily for investigations related to unauthorized account claims and FCRA consumer disputes. The position may also entail quality control and recovery or reversal of funds affecting the claimant. Responsible for case support, investigation, disposition, and/or recovery scenarios involving unauthorized, disputed, or erroneous account activity. Responsible for claims and disputes intake, review, and/or disposition of potentially suspicious transactions, events, or scenarios involving various levels of exposure. Placements may include specialized areas of focus, including but not limited to case/claims processing, claims, disputes and risk-based actions, investigative research, secondary review, customer service/advocacy, or process and work coordination (team lead). Works with various forms of technology, including transactions processing systems, risk management platforms, case management applications, and research or analytical tools. This position is multi-faceted and requires a high level of accuracy, attention to detail, the ability to retain knowledge and learn new forms of claim processing to assist other areas as necessary.

Requirements

High school diploma or equivalent
Four to five years or more of operations services related work experience
This position is multi-faceted and requires a high level of accuracy, attention to detail, the ability to retain knowledge and learn new forms of claim processing to assist other areas as necessary.

Nice To Haves

Knowledge of products, services, terminology, procedures and systems related to assigned fraud, as well as applicable laws and regulatory requirements
Proven commitment to high quality customer service
Ability to work well with internal customers
Good time management skills to maximize production and execution of tasks in a fast-paced environment
Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
Ability to identify, analyze and resolve exceptions through data interpretation
Strong PC skills
Good verbal and written communication skills

Responsibilities

investigations related to unauthorized account claims and FCRA consumer disputes
quality control and recovery or reversal of funds affecting the claimant
case support, investigation, disposition, and/or recovery scenarios involving unauthorized, disputed, or erroneous account activity
claims and disputes intake, review, and/or disposition of potentially suspicious transactions, events, or scenarios involving various levels of exposure
Works with various forms of technology, including transactions processing systems, risk management platforms, case management applications, and research or analytical tools

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

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