Dispute Resolution Specialist

Airgas • Independence, OH

1d • $22 - $26

About The Position

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Airgas is Hiring for a Manager - Disputes Specialist in Independence, OH! We are looking for you! As a Disputes Specialist, you will manage daily tasks related to customer billing, master data for contracts, and pricing, while assisting in dispute resolution for a portfolio of customer accounts. You will play a key role in supporting collection goals and providing high-quality customer service.

Requirements

• Bachelor’s degree in accounting, finance, marketing, or a related field; OR three years of relevant experience; OR an equivalent combination of education and experience.
• Advanced knowledge and abilities in Microsoft Office (Excel) and Google Kite.
• Strong communication skills and the ability to work in a fast-paced, high-volume environment.
• Solid organizational skills with the ability to navigate a complex matrixed organization.
• Ability to solve practical problems and handle multiple tasks or interruptions with a professional demeanor.
• Basic mathematical proficiency, including the ability to compute rates, ratios, and percentages.

Nice To Haves

• SAP knowledge and experience.
• ALTO knowledge and experience

Responsibilities

• Research and correct disputed invoices by identifying and resolving root causes to prevent recurrence.
• Produce and deliver accurate invoices to customers in a timely manner while auditing volumes and revenues for data integrity.
• Analyze and interpret commercial contracts to set up and maintain customer contract profiles in the billing system.
• Implement price attainment plans and customer billing in accordance with contract terms and corporate guidelines.
• Collaborate with sales account managers, Customer Master groups, and Division Management to ensure record accuracy and effective administration of invoice error rates.
• Communicate with internal and external customers via phone, email, and other channels to resolve issues and eliminate habitual customer concerns.
• Provide support and reporting to Division and Corporate management regarding accurate billing goals.

Benefits

• medical, dental, and vision plans
• vacation, sick time, floating holidays, and paid holidays for full-time employees
• progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children
• 401k plan with company matching funds
• tuition reimbursement
• discounted college tuition for employees’ dependents
• Airgas Scholarship Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees