Dispute Resolution Specialist

Stock Yards Bank & Trust•Louisville, KY

19h

About The Position

Stock Yards Bancorp, Inc. (NASDAQ: SYBT), parent company of Stock Yards Bank & Trust Company, with offices in Louisville, Central, Eastern and Northern Kentucky, as well as the Indianapolis, Indiana and Cincinnati, Ohio metropolitan markets. Job Title: Dispute Resolution Specialist FLSA Status: Non-Exempt Department: Dispute Resolution Hours of Operation: Flexible Start Time – 40 hours a week General Job Summary: Perform processing and monitoring functions for debit card and ACH disputes.

Requirements

High School Diploma or GED Equivalent
1 year of banking experience (retail or operations)
Experience in communications with customers (good telephone skills)
Self-motivated
Dependable
Professional appearance and demeanor
Strong communications skills
Basic PC experience
General knowledge of banking policies and procedures

Responsibilities

Perform routine office and clerical duties to organize and maintain debit card and ACH disputes and all accompanying documentation
Perform processing duties accurately and timely to meet Reg E requirements
Follow guidelines for established procedures including logging of customer data and specific details of each dispute coming into the department via email, paper forms, and electronic forms
Maintain a working knowledge of basic Reg E requirements.
Maintain a working knowledge of basic MasterCard requirements.
Contact customer contact employees as needed to ensure dispute data is accurate and complete
Assist Dispute Resolution Manager with training of new team members
Assist Team Lead in training new team members
Provide support and assistance to Dispute Resolution Manager as needed for debit card and ACH disputes as well as monitoring Reg E investigations and MasterCard chargebacks.