Identity Theft Specialist

Zander Insurance Agency • Nashville, TN

7d • Hybrid

About The Position

At Zander Insurance, we recognize and reward top talent with industry-leading compensation packages and expansive growth opportunities. Join our team as an Identity Theft Specialist and be part of an organization that values your skills and dedication while doing meaningful work protecting families. As a 100-year-old company experiencing remarkable growth year over year, we offer stability and opportunities in a thriving industry. As an Identity Theft Specialist, you’ll be the primary point of contact to speak to individuals who have an interest in purchasing this protection and to provide support and information to clients who fear they may have had their identity stolen. You’ll not only earn great money, but you’ll be doing work you can feel good about as you guide clients through the process of protecting their loved ones from identity theft.

Requirements

• Passionate and Hardworking: You have high service aptitude and the heart of a teacher.
• Reliable and Adaptable: You thrive in a fast-paced environment.
• Experienced: You have had some experience in customer service or sales.
• Skilled Communicator: Strong written and oral communication skills with excellent analytical abilities.
• Tech-savvy: Proficient in Microsoft Office Suite with a typing speed of at least 40 WPM.
• Hybrid Work Flexibility: You have the ability to work from home on occasion

Responsibilities

• Responding to requests for general information regarding Zander Identity Theft Protection.
• Selling and/or upgrading IDT Coverage - providing protection to customers and their families by offering enhanced Identity Theft Protection plans and assisting with upgrades to ensure comprehensive coverage.
• Answering questions regarding possible data breaches.
• Taking inbound / making outbound phone calls, responding to emails.
• Assisting current customers with updating their payment and contact information.

Benefits

• Industry-Leading Salary + Performance Incentives
• Guaranteed Comp Increases
• 401(k) Match: Benefit from a 5% dollar-for-dollar company match.
• Financial Growth: As part of our Employee Stock Ownership Plan (ESOP), all employees join in our success via the distribution of company ownership shares. Currently, 30% of team members have share values exceeding $500,000!
• Medical, Dental, Life, & Disability Insurance: 100% employer-paid.
• Generous HSA Contributions: Enjoy substantial company contributions.
• Paid Time Off: 3 weeks of PTO plus holidays.
• Flexible Work Schedule: Telecommute on a hybrid schedule.
• Career Advancement: We promote from within and offer leadership opportunities as we continue to grow.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed