I&C Inside Sales Specialist

Prysmian•McKinney, TX

1d•Onsite

About The Position

We are seeking an energetic and skilled problem solver North America I&C Inside Sales Specialist to join our team in McKinney, TX. In this role, you will work closely with our sales agents, internal production team, and inside sales to offer white glove service to our customer base. You will work from our office, supporting managing customer inquiries, building strong relationships with customers in the electrical industry. This is an excellent opportunity for someone with a passion for improving customer experience and who enjoys a fast-paced environment.

Requirements

2-5 years of inside sales, logistics, or customer service management (required)

Nice To Haves

Bachelor's degree in business, management, supply chain, or equivalent experience (preferred)

Responsibilities

Partner with sales agents to ensure customer requests are handled promptly and accurately.
Manage order modifications, including additions, changes, and cancellations.
Coordinate with logistics teams to resolve in-transit and delivery challenges.
Track orders throughout the production process and provide clear communication to stakeholders.
Review and process approved quotations, serving as the final quality check before production.
Accelerate order entry into production to support on-time manufacturing, shipping, and delivery.
Deliver exceptional customer service, particularly in time-sensitive situations.
Develop a strong understanding of electrical industry products and applications.
Learn product specifications and customer use cases to effectively support sales and customers.
Quickly adapt to new product information and industry terminology.
Leverage prior industry knowledge and experience to drive success and future development.
Demonstrate a team-first mindset with a focus on collaboration and shared success.
Uphold values of respect, honesty, and accountability in daily interactions.
Embrace challenges and confidently take on new tasks, even with uncertain outcomes.
Maintain a positive attitude and a solutions-oriented approach.
Consistently go above and beyond to support team goals and customer needs.