Hyundai Service Manager

Burns Buick GMC•Evesham Township, NJ

About The Position

Burns Hyundai is a cornerstone of the Marlton automotive community, known for delivering exceptional customer service and representing the Hyundai brand with pride. As our dealership continues to grow, we're looking for a highly motivated, experienced Service Manager to take the lead in our busy service department. This is an exciting opportunity to join a team where your leadership will directly impact customer satisfaction, technician performance, and long-term profitability.

Requirements

Prior experience as a Service Manager or Assistant Service Manager in a dealership setting
Strong leadership skills and a track record of building high-performing teams
Deep knowledge of automotive repair processes and DMS platforms (CDK experience preferred)
Excellent communication and problem-solving skills
A strong drive for customer satisfaction and retention

Nice To Haves

Hyundai experience or OEM certifications a plus, but not required

Responsibilities

Manage day-to-day operations of the Service Department, ensuring top-notch efficiency and customer care
Coach and support a team of service advisors, technicians, and support staff
Maintain high CSI scores and handle customer concerns with professionalism and urgency
Drive productivity through effective dispatching, workflow management, and capacity planning
Monitor key metrics: RO count, gross profit, effective labor rate, technician efficiency, and retention
Collaborate with Parts, Sales, and BDC teams for seamless internal operations
Ensure compliance with Hyundai factory standards and all safety protocols
Foster a culture of accountability, teamwork, and continuous improvement