Hyundai Service Advisor

Kendall Auto Group•Vancouver, WA

just now•$78,000 - $110,000•Onsite

About The Position

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Vancouver. We are looking for a Service Advisor to join our Hyundai Service team. At Kendall Hyundai Vancouver our Service Department is a fast-paced environment serving clients throughout the community. Some of the benefits of working with Kendall as a Service Advisor are: Competitive pay plan / no cap on earnings. Annual wages range from $78,000-$110,000. Substantial bonus program Career path development opportunities Competitive paid time off Shop Manager on-site for assistance Fair dispatching and teamwork environment Large loyal customer base Experienced and loyal service technicians Clean/Safe shop with the equipment you need to get the job done Discounts on parts, service and vehicle purchases for you and your immediate family Medical, Dental and Vision insurance Paid Life insurance 401(k) plan with Fidelity Accident and Illness supplemental plans Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be the first contact of Kendall in our service departments. We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key. Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments. Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone. Join Kendall Auto Group and START SOMETHING GREAT!

Requirements

Knowledge of automobile repair and maintenance along with 2 years of service writing experience is preferred
A valid driver’s license a good driving record are required
High level customer service experience
Demonstrate time management
Strong work ethics
Strong communication skills
The ability to make recommendations and prioritize items in order of importance for our customers is key.

Responsibilities

Interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance
Verifying work was properly performed and diagnosed
Researching vehicle history to make educated recommendations
Inputting and maintaining customer information
Complete work tasks in an efficient and organized manner
Using telephone, email, and chat systems to communicate with customers throughout the day
Scheduling service appointments

Benefits

Competitive pay plan / no cap on earnings. Annual wages range from $78,000-$110,000.
Substantial bonus program
Career path development opportunities
Competitive paid time off
Shop Manager on-site for assistance
Fair dispatching and teamwork environment
Large loyal customer base
Experienced and loyal service technicians
Clean/Safe shop with the equipment you need to get the job done
Discounts on parts, service and vehicle purchases for you and your immediate family
Medical, Dental and Vision insurance
Paid Life insurance
401(k) plan with Fidelity
Accident and Illness supplemental plans