Service Manager - Hyundai of Bristol

Friendship Automotive-posted about 19 hours ago
Full-time • Manager
Bristol, TN
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JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 5 states, 9 cities and has 21 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 12 years and counting! Come develop your career with an award-winning, customer focused automotive group. We're looking for a SERVICE MANAGER to join our team at FRIENDSHIP HYUNDAI of BRISTOL! Our ideal candidates are reliable, self-motivated and enjoy working with people!

  • Hire, effectively train, and supervise all service department personnel
  • Enforce safety requirements
  • Work closely with the Fixed Operations Director
  • Create and exceed objectives for the department, to include an annual operating budget and marketing plan
  • Maintain high Customer Service Index rating by handling customer complaints immediately and appropriately
  • Match customer requirements and concerns to various service options
  • Ensure the customer remains informed and updated throughout the service process
  • Maintain customer follow up system to encourage repeat and referral business
  • Comply with the federal, state, and local regulations for the department
  • Continue education of new products, features, and accessories
  • Demonstrate positive attitude consistent with Friendship culture
  • 3-years related automotive dealership experience
  • Flexibility in a fast-paced environment
  • A focus on providing excellent customer service
  • The desire to build and support a top performing team
  • Excellent communication and relationship building skills
  • An ability to work well in process-driven environments
  • Organized and detail oriented mindset
  • medical
  • dental
  • vision
  • life
  • disability insurances
  • paid time off
  • company holidays
  • 401(k)
  • various wellness and gym reimbursements
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