Hyundai Service Manager

Cardinale Automotive Group • Glendora, CA

49d

About The Position

Cardinale Automotive Group is a world-class organization of happy employees, and is look for a Service Manager. Relationships are the foundation of our success. With every vehicle sold, every automobile serviced, every customer interaction and every new hire brought onboard - we strive to create outstanding and long-lasting relationships. This means listening, caring and understanding. After forty years of success, we're proud to call ourselves one of the nation's top performing dealer groups. An Automotive Service Manager is a pivotal leadership role responsible for overseeing the daily operations of a service department, ensuring high customer satisfaction, profitability, and staff performance.

Requirements

• Experience: A minimum of 2-5+ years of experience in an automotive management role, or in a related position such as an Automotive Technician or Service Advisor. Dealership experience required.
• Technical Knowledge: A comprehensive understanding of automotive systems, diagnostic procedures, and repair techniques is essential.
• Certifications: Certifications from the National Institute for Automotive Service Excellence (ASE) or manufacturer-specific certifications can be advantageous.
• Education: A high school diploma or equivalent is required
• Soft Skills: Strong leadership and team-building skills. Excellent communication (verbal and written) and interpersonal skills. Strong problem-solving and decision-making abilities. Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment. Proficiency with computer applications and automotive service management software.
• Other Requirements: A valid driver's license with a clean driving record.

Nice To Haves

• Certifications: Certifications from the National Institute for Automotive Service Excellence (ASE) or manufacturer-specific certifications can be advantageous.

Responsibilities

• Customer Service: Deliver exceptional customer service, handle customer complaints, provide pricing estimates, and establish strong customer relationships to encourage repeat business.
• Team Management: Hire, train, motivate, and supervise a team of technicians, service advisors, and support staff. This includes creating work schedules, conducting performance reviews, and fostering a positive and safe work environment.
• Workflow and Operations: Manage the department's daily operations, including scheduling appointments, managing the workflow of repairs, and ensuring work is completed accurately and on time.
• Inventory and Budget Management: Monitor and control the departmental budget, manage parts and tools inventory, and ensure all documents and records (e.g., service logs, warranties) are kept up-to-date and processed correctly.
• Compliance: Understand, keep abreast of, and comply with all federal, state, and local regulations affecting service operations, including safety (OSHA) and environmental rules, as well as manufacturer warranty policies.
• Sales and Marketing: Develop and implement strategies to promote new business, upsell services, and achieve sales, productivity, and profitability goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees