Hyperscaler DC Technician Manager

Ericsson•Plano, TX

7d•Onsite

About The Position

Join our Team About this opportunity: Job Location: Plano, TX Eric sson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E-3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position. As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead, and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in? We are seeking a people-centered, results-driven manager to build, lead, and sustain a high-performing team of Data Center Technicians in a highly competitive talent market. This role is critical to ensure we attract top technical talent, enable their success through strong onboarding and engagement, and retain them through effective leadership, development, and workforce planning. The ideal candidate combines operational rigor, agilely managing ramp up and ramp down for large projects, with strong coaching skills and a passion for creating an environment where technicians can thrive while meeting the evolving and rigorous demands of our customers’ data center operations.

Requirements

Proven experience managing, hiring, and retaining technical or operations-focused teams, preferably in data centers or similarly demanding environments.
Demonstrated ability to motivate and engage employees in a competitive labor market through strong leadership and communication.
Serious attention to detail.
Experience with workforce planning, demand forecasting, and resource management in 24/7 or mission-critical operations.
Strong coaching and people development skills, with a track record of building sustainable talent pipelines.
Data-driven approach to staffing decisions, performance management, and continuous improvement.
High degree of ownership, resilience, and adaptability in a fast-paced, changing environment.

Responsibilities

Own end-to-end talent acquisition and management for Data Center Technicians, including hiring, onboarding, performance management, engagement, and retention.
Develop and execute creative recruitment strategies to attract scarce technical talent in a competitive marketplace.
Build a strong onboarding and training experience that enables new hires to become productive quickly and safely.
Manage demand and resource planning and execution to ensure the right skills are available at the right time to meet operational needs.
Balance short-term operational requirements with long-term workforce strategy, including succession planning and skills development.
Lead, coach, and motivate technicians through clear expectations, regular feedback, career development, and recognition.
Foster a culture of accountability, inclusion, psychological safety, and continuous improvement.
Partner closely with operations, finance, and engineering teams to align staffing plans with business priorities.
Monitor and act on key people metrics such as attrition, engagement, capacity utilization, and productivity.
Ensure compliance with safety, security, and operational standards while reinforcing a strong safety-first mindset.

Benefits

Choice of three medical plan options
Dental plan option
401(k) Plan with automatic 3% company contribution
401(k) matching $1 for $1 on the first 3% of eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay
Basic life insurance
Basic accidental death and dismemberment coverage
Short-term and long-term disability coverage
Stock Purchase Plan
15 days of accrued vacation
Up to 3 personal days per year
11 annual holidays
8 hours of volunteer time
80 hours of sick time annually
Up to 16 weeks of paid maternity leave
6 weeks of parental or adoption leave at 100% of pay
Financial wellness programs
Educational assistance
Matching gifts
Recognition programs