Hydronics Specialist - Kitchener-Waterloo

Next Supply•Vaughan, ON

13h•Onsite

About The Position

The Hydronics Inside Sales role enhances customer and co-worker experiences by delivering customer order support, providing timely product knowledge, collaborating across departments, and proactively growing the sales territory. At Next Supply, we foster a respectful and collaborative culture where innovation, integrity, and entrepreneurial spirit come together. Life at NEXT is about being part of a hardworking, dynamic, and inclusive team. This role requires motivation, adaptability, thoughtful decision-making, honesty, reliability, and a strong sense of ownership and commitment to a positive experience for customers and colleagues.

Requirements

Ability to consistently model Next’s core values and character expectations
Excellent organizational and multitasking skills with a keen attention to detail
Strong problem-solving, prioritization skills, and time management abilities
Excellent written and verbal communication skills with the ability to remain composed under pressure
Strong teamwork skills with the ability to collaborate effectively with other departments
Excellent customer service skills; striving to meet or exceed customer expectations
In-depth knowledge of plumbing, hydronics, and industrial PVF, combined with a strong work ethic and a high sense of urgency
Strong computer skills and knowledge of Microsoft Products (i.e. Word, Excel, and Outlook) and Adobe Acrobat

Nice To Haves

TSSA G3 or G2 Gas Certification is an asset
HRAI or NAIT system design training is an asset
Hydronic Vendor design certification is an asset
High School Diploma or equivalent an asset
Previous experience in the construction industry is considered an asset

Responsibilities

Manage and process customer orders and quotes (phone, email, through sales force) with same-day responses, ensuring accurate pricing, stock availability, and delivery requirements to ensure seamless transactions
Follow up on open orders, quotations, and requests to maintain an updated order report
Proactively call sales leads and work within the team to grow the sales territory
Build and maintain customer relationships by offering product knowledge and assistance
Provide technical support, troubleshoot and resolve customer issues, including completing Customer Complaint forms as needed
Support team members and assist the order desk with phone and email customer care issues
Coordinate with other departments and vendors to ensure timely delivery of materials and accurate pricing
Work with other departments to align pricing and material delivery with customer needs
Design hydronic systems using various design programs including AutoCAD
Actively participate in Inside Sales/Order Desk meetings to support team goals and collaboration