Hydronic Inside Sales

BARTLE & GIBSON•Lethbridge, AB

90d•Onsite

About The Position

This role involves responding to customer inquiries, processing orders, and providing product information and quotations. The Inside Sales representative will also be responsible for sourcing materials, maintaining product knowledge, and developing strong customer relationships. The position requires supporting counter sales and handling returns as needed, while collaborating with team members to ensure customer needs are met. Additional duties may be assigned as required.

Requirements

Exceptional customer service
Ability to warm up and develop instant rapport with potential customers
Ability to develop long-term relationships and generate referrals from your customers
Excellent interpersonal & communication skills, both verbal and written
Impeccable organizational skills with attention to detail
Time management & multitasking skills to serve several customers at the same time
Strong networking skills, outgoing personality
Excellent computer skills (Word, Excel, Email)
Self-motivated; able to function effectively both independently and as a member of a team
Proven ability to learn quickly and work effectively in a fast-paced work environment
Minimum grade 12 education required
Minimum of two years’ sales experience (counter sales, inside sales or outside sales) preferred
Final candidates will be required to undergo an assessment and security screening, including a criminal record check. Employment is subject to screening completion that is satisfactory to Bartle & Gibson.

Nice To Haves

Post-Secondary courses in Hydronics preferred
Skilled in serving and negotiating with institutional and industrial purchasers, Hydronics contractors, and the public preferred
Knowledge of the Hydronics industry or a background in Hydronics products preferred
Hydronic design experience preferred

Responsibilities

Responding to inquiries and processing incoming calls and orders
Contacting current customers and identifying new products and potential up-selling
Entering orders into the system
Sourcing materials for customers when currently not in stock
Maintaining knowledge base on current products and learning about new products
Providing product information, pricing quotations, and follow-up on quotes
Developing and maintaining positive customer relationships
Ensuring that customers are satisfied with order taking, product, pricing, deliveries, and overall service
Supporting Counter Sales and handling returns as required
Working closely with others to ensure customer needs are met
Other duties as required