Hydrographic Technical Support Consultant
About The Position
Teledyne CARIS is the world’s leading developer of geospatial software for ocean mapping and marine information systems, headquartered in Fredericton, Canada. We provide an integrated suite of software solutions designed for processing sonar and LiDAR data, managing and analyzing large datasets, producing nautical charts and maps, and delivering data via web services and enterprise systems. Our technology is trusted globally by government agencies, defense organizations, commercial survey companies, and the research and academic community. As part of our continued growth, we are seeking a Hydrographic Technical Support Consultant to join our CARIS team! In this role, you will serve as a subject matter expert in hydrographic data processing, digital terrain modelling, and bathymetric and topographic data management. You will act as a primary point of contact for customers, delivering high-quality technical support and training while helping clients maximize the value of CARIS software solutions. This position offers a dynamic blend of technical problem-solving, client engagement, and international collaboration.
Requirements
- Bachelor’s degree in Hydrography, Geomatics, or a related discipline OR equivalent professional experience in hydrographic surveying
- Experience with hydrographic software such as EIVA, Hypack, QPS, HIPS and SIPS, or equivalent
- Proficiency in scripting languages (Python preferred)
- Strong presentation skills and confidence delivering training to diverse audiences
- Fluency in English (additional languages are an asset)
- Must be a United States citizen (due to client, regulatory, or project requirements)
- Willingness to travel internationally (approximately 25–30%)
- Excellent interpersonal, cross-cultural communication, time management, and problem-solving skills
Nice To Haves
- Experience with CARIS software products
- Knowledge of bathymetric LiDAR systems
- Experience working with relational databases (Oracle, PostgreSQL)
- Familiarity with cloud technologies (AWS, Docker, Kubernetes)
- Understanding of RESTful APIs, SQL, and JSON
Responsibilities
- Provide first-line technical support to customers via email, phone, and online platforms
- Deliver software training sessions both remotely and onsite at client locations worldwide
- Build and maintain strong working relationships with existing and prospective clients
- Analyze customer environments and challenges to identify technical issues and design integrated solutions
- Document workflows, standard operating procedures, and technical knowledge for internal and client use
- Support marketing and sales initiatives, including participation in international conferences and exhibitions
- Provide expert consultancy services as experience and expertise deepen in the role
Benefits
- Opportunities for international travel and professional growth
- Collaborative and innovative team environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
