Hybrid Scheduler

Newport Mental Health•Middletown, RI

1d•Hybrid

About The Position

Newport Mental Health (NMH) is a progressive high-energy organization that uses a state-of-the-art person-centered recovery approach to help individuals recover from mental illness and substance use disorders. NMH extends its trauma-informed evidence-based services to children, adolescents, families, and adults. Our services vary from outreach, specialized programs, mental health, school-based therapy, substance use therapy, community-based therapy, and outpatient clinics. We are currently seeking an experienced and service-oriented Scheduler & Receptionist to join our team. We are a high volume and fast-paced medical office, so a positive attitude and exceptional communication skills are required! Coverage will be needed at both of our locations located within a mile of each other.

Requirements

High School Diploma or equivalent with 2 or more years’ experience in a busy medical office
Experience working in a medical office.
Good telephone etiquette.
Proficient in Microsoft Office applications (Word, Excel, Outlook).
Exceptional verbal communication skills with the ability to work with a variety of personalities with sensitivity.
Ability to thrive and maintain composure in a fast-paced and high-volume medical office.
Punctual, reliable and dependable.

Nice To Haves

Mission-Aligned: You are excited to be a part of Newport Mental Health’s mission to improve the lives of our clients living and working in Newport County by providing the highest quality of care.
Ally: You intentionally foster belonging, personal growth, and empowerment for all. You’re a strong advocate for the BIPOC, LQBTQIA+, Woman, Veteran, and other underrepresented communities.
Solution Orientated: You are driven to think of different approaches to narrow the gap which leads to positive and effective changes.
Time Management: You are a conscious planner and a thoughtful decision maker who adheres to deadlines.

Responsibilities

Answer incoming calls, route calls to the appropriate party and communicate messages as needed.
Greet and check-in all visitors and handle inquiries.
Collect insurance information and process co-pay/deductibles as needed.
Handle patient check-out procedures.
Use reference tools to determine the expected payment due at time of service.
Scheduling patient appointments for intake and follow-up appointments.
Reviewing provider schedules to maintain capacity.
Resolving scheduling conflicts when they arise.
Communicating with provider/clinicians daily.
Performing reminder calls for upcoming appointments.

Benefits

3 weeks of paid time off (PTO) to start, with additional PTO for Director-level roles
Up to 11 paid holidays each year
1 paid Flex Holiday each year
Separate paid personal days
Separate paid sick time
$3,000 annual bilingual pay incentive
Medical, dental, and vision coverage
Flexible Spending Accounts (FSA) and Dependent Care Accounts
403(b) retirement savings plan
Company-paid life insurance
Tuition reimbursement
Employee Assistance Program and wellness resources