Hy-Chi Manager

Hy-Vee, Inc.•Iowa City, IA

10d•Onsite

About The Position

At Hy-Vee, our Hy-Chi department is a unique and exciting destination for customers, and the Hy-Chi Department Manager is the person who sets the tone for everything that happens there. In this role, you'll lead your team in delivering the freshest, highest quality product at a competitive price while creating a welcoming, customer-focused environment every day. From managing operations and developing your team to analyzing sales trends and driving profitability, your leadership shapes both the customer experience and the department's success. If you are a motivated leader with a passion for food, a sharp eye for quality, and a talent for building great teams, we'd love to have you on board.

Requirements

Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer and team experience
Lead, motivate, and develop a team while maintaining high standards in a fast-paced retail environment
Solve practical problems and make sound decisions with a variety of variables and limited standardization
Apply math skills including fractions, decimals, and percentages to pricing, sales analysis, and inventory tasks
Communicate clearly and professionally through written correspondence, interviews, and daily interactions with customers, employees, and vendors
Analyze sales data and trends to make informed decisions about product, promotions, and department operations
Handle confidential information including employee compensation, sales and profit sheets, inventory reports, and warehouse pricing with discretion
High school diploma or equivalent experience
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance
Continuously stand and walk on hard surfaces for extended periods
Where applicable to the role: ability to operate pallet jacks, forklifts, or similar material-handling equipment (required operator certification must be completed prior to independent use)
Work in cooler or freezer environments for extended periods
Where applicable to the role: ability to safely use sharp knives and blades to cut, trim, or grind product
Where applicable to the role, and in accordance with applicable age and legal requirements: operate a cardboard baler or compactor
Where applicable to the role: perform repetitive motions associated with dough mixing, scaling, and proofing
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise

Nice To Haves

Over one year of related work experience preferred

Responsibilities

Set the standard for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall department profitability
Create a friendly, welcoming atmosphere by modeling great customer service and encouraging your team to do the same
Greet customers warmly, assist them with their needs, and handle and resolve customer concerns promptly and professionally
Recruit, hire, train, supervise, evaluate, and develop all department employees
Determine department goals in partnership with the Store Director and establish weekly schedules and daily work plans
Inspect signage, displays, and merchandise for quality and quantity; order product for replenishment and ensure competitive pricing
Analyze weekly and monthly sales and trends, prepare ad projections, and write ads
Plan displays, promotions, and determine pre-orders to drive sales and customer engagement
Manage department bookkeeping, including extending and posting invoices and overseeing financial procedures
Conduct department inventory and ensure proper temperatures and storage procedures are maintained to guarantee freshness and control shrink
Understand and troubleshoot department equipment and ensure maintenance is performed as needed
Unload trucks, check in delivered merchandise, and place product in appropriate storage areas
Have authority to approve employee discipline and recommend transfers, discharges, and salary changes
Attend meetings, seminars, and continuing education as assigned
Answer the phone promptly and provide friendly, helpful service to customers who call, including taking product orders
Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
Pitch in with departmental duties and other tasks or special projects as they come up