Hy-Brid Supervisor, Clinical Interfaces and Third-Party Applications

UT Health San Antonio•San Antonio, TX

1d•Hybrid

About The Position

Under general supervision, responsible for determining how to implement leadership decisions, implementing them to achieve the desire objectives and monitoring compliance, success, failure, and recommending associated improvements. Location: hybrid, local with the ability to work remote when not needing to be on-site

Requirements

Excellent verbal and written communication skills.
Ability to work in a team environment.
Ability and willingness to receive constructive feedback and improve.
Strong computer skills including Microsoft Word, Excel, PowerPoint, and Outlook
A high level of emotional intelligence and willingness to grow.
Ability to remain calm under pressure.
Customer-focused work ethic with a “do it right the first time” belief.
Ability to participate in an on-call environment that includes occasional after-hours and weekend work.
Ability to efficiently adjust to changing priorities and complexities.
Significant knowledge of technology operations, capacity, and vulnerabilities
Ability to obtain business requirements and translate them into detailed specifications.
Excellent problem-solving skills with the ability to analyze situations, identify existing or potential problems and recommend solutions.
Excellent interpersonal skills (credible, cooperative, supportive); ability to build trust with plan participants and other business management as applicable.
Bachelor's degree in computer science or a related field
Six years (6) or more years of Leadership and Epic experience required.
Three (3) or more years of experience required with a bachelor’s degree in computer science or a preferred related field.
Epic Certification in Bridges and/or Certification in Clinical interface engine software required within (180 Days).

Nice To Haves

Three (3) or more years of experience desired in implementing and supporting solutions such as As Software (OBGYN), Infor Cloverleaf, iNTEFACEWARE Iguana preferred.

Responsibilities

Oversee and review the day-to-day work of others, assisting staff in knowing their job responsibilities, understanding expectations, and supervising the staff’s compliance with standards and expectations.
Coach employees giving them constructive feedback to help them perform certain tasks.
Build and maintain a positive team environment.
Utilize existing knowledge, previous experiences, and observations of existing staff and processes to document and suggest improvements.
Gather and submit informational reports to leadership.
Act as Project Manager for solution improvements and upgrades associated with Clinical Imaging solutions and interfaces.
Address inquiries and complaints from customers and work to resolve them and avoid recurrence.
Assist in identifying, hiring, and training new staff.
Keep track of employee schedules and maintain personnel records.
Provide frequent feedback to team members related to their performance.
Collaborate with leadership and staff to create performance goals and set deadlines matching company plans.
Recommend employees who are eligible for promotions.
Assist with training new employees.
Performs all other duties as assigned.