HVAC Warranty Claims Coordinator

FERGUSON

14d•$15 - $25•Remote

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. We are currently searching for an organized, highly motivated Warranty Coordinator to process various HVAC warranty claims for multiple vendors. The National Sales Operations is seeking the right person to fill the need for a Warranty Coordinator. Our team supports HVAC warranties for all major equipment vendors and other supporting lines. The ideal candidate possesses a solid operational background and works proactively to deliver results. This person is a self-starter, flexible, has an elevated level of integrity, and is action-oriented and goal-oriented in a fast-paced, team-oriented, collaborative environment. This role is approved to be fully remote and can be based anywhere in the United States.

Requirements

Ability to perform repetitive tasks with a high degree of accuracy
Solid computer skills including MS Office
Excellent interpersonal & communication skills
Must be able to handle multiple vendor lines and their requirements and follow SOP’s
Comfortable dealing with internal associates, external customers, and vendors
Must be able to work independently

Responsibilities

Submitting eligible claims on various vendor portals & adhering to vendor rules, timelines & requirements
Issuing customer credit memos in Trilogie
Issuing debits as needed
Achieve the required submission goal daily/monthly
Researching/resolving any claim related issues
Daily communication with internal branch associates, external customers, and vendors
Detailed tracking of approved and denied claims
Assisting branches/customers with part returns
Reconciliation of vendor payments, customer credits, discrepancies
Participate in group Teams calls periodically
Participate in Bi-Annual audit reconciliations
Assist on special projects
Work overtime as needed during peak season