HVAC Truck Based Service Manager
About The Position
Johnson Controls is seeking an HVAC Truck-Based Service Manager (TBSM) to provide day-to-day leadership and operational management for a truck-based HVAC service team. This role ensures excellence in safety, customer experience, technician development, and financial performance. The TBSM will manage an HVAC Service Team, including mechanics and a multi-million dollar annual revenue portfolio, partnering closely with branch leadership and cross-functional teams to meet commitments and grow the business. The ideal candidate is a hands-on leader who sets a clear vision, models expected behaviors, and enables their team to succeed. This role involves using data to guide decisions, aligning workforce capacity to demand, and proactively adjusting plans to meet branch commitments. Collaboration with Branch Service Managers, Customer Service Agents/Assistants, Technical Team Leads, and Operations is key to removing obstacles and streamlining handoffs. Effective communication of priorities, celebration of wins, and building engagement through transparency and recognition are also crucial aspects of this position.
Requirements
- Knowledge of Commercial HVAC systems.
- Demonstrated success leading HVAC field service teams—preferably truck-based—with responsibility for technician development, customer outcomes, and financial results.
- Strong leadership skills with a proven ability to coach, inspire, and hold teams accountable in a fast-paced, matrixed environment.
- Financial acumen (budgeting, forecasting, margin management) and an analytical approach to performance improvement.
- Proficiency with Microsoft Office and service management systems; comfort with digital tools and standardized processes.
- Excellent communication skills and a customer-first mindset.
Nice To Haves
- Experience managing hvac service work scopes and complex service portfolios.
- Background partnering across Branch Service Management, Customer Service, and Technical Leadership functions.
- Knowledge of Johnson Controls truck-based service standards and best practices.
Responsibilities
- Provide day-to-day leadership and operational management for a truck-based HVAC service team.
- Manage an HVAC Service Team, including mechanics and a multi-million dollar annual revenue portfolio.
- Lead, coach, and develop mechanics and support staff, setting clear expectations and fostering a culture of safety, accountability, and continuous improvement.
- Own P&L performance for your service portfolio; drive revenue growth, margin expansion, forecasting accuracy, and disciplined cost control.
- Plan capacity and workforce mix; review staffing needs and initiate requisitions to maintain the right labor balance aligned with financial targets.
- Oversee scheduling, dispatch, and work quality to meet service level agreements and achieve world-class customer satisfaction.
- Ensure rigorous compliance with safety programs, company policies, and regulatory requirements.
- Strengthen customer relationships; engage in key account reviews and resolve escalations with urgency and professionalism.
- Partner with sales and technical leaders on service scopes, estimates, and change orders—including providing resources for service quotes beyond standard catalogs when required.
- Track operational KPIs (e.g., backlog, WIP, productivity, warranty, and delivery quality) and lead actions to remove blockers and improve outcomes across people, customers, and company metrics.
- Champion digital tools and standard work to improve scheduling accuracy, documentation quality, and field productivity.
- Conduct regular safety tailboards, ride-alongs, and coaching sessions that reinforce best practices.
- Use data to guide decisions, aligning workforce capacity to demand and proactively adjusting plans to meet branch commitments.
- Collaborate with Branch Service Managers, Customer Service Agents/Assistants, Technical Team Leads, and Operations to remove obstacles and streamline handoffs from installation to service.
- Communicate priorities effectively, celebrate wins, and build engagement through transparency and recognition.
Benefits
- Competitive pay and benefits
- Opportunities for training, career growth, and advancement
- A values-driven culture focused on safety, integrity, inclusion, and customer success
- Competitive Bonus plan
- Competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
