HVAC Truck Based Service Manager
About The Position
Johnson Controls is seeking an HVAC Truck-Based Service Manager (TBSM) to provide day-to-day leadership and operational management for a truck-based HVAC service team. This role involves ensuring excellence in safety, customer experience, technician development, and financial performance. The TBSM will manage an HVAC Service Team, including mechanics, and oversee a multi-million dollar annual revenue portfolio. The position requires partnering closely with branch leadership and cross-functional teams to meet commitments and grow the business. The TBSM will also champion digital tools and standard work to improve scheduling accuracy, documentation quality, and field productivity.
Requirements
- Knowledge of Commercial HVAC systems
- Demonstrated success leading HVAC field service teams—preferably truck-based—with responsibility for technician development, customer outcomes, and financial results.
- Strong leadership skills with a proven ability to coach, inspire, and hold teams accountable in a fast-paced, matrixed environment.
- Financial acumen (budgeting, forecasting, margin management) and an analytical approach to performance improvement.
- Proficiency with Microsoft Office and service management systems; comfort with digital tools and standardized processes.
- Excellent communication skills and a customer-first mindset.
Nice To Haves
- Experience managing hvac service work scopes and complex service portfolios.
- Background partnering across Branch Service Management, Customer Service, and Technical Leadership functions.
- Knowledge of Johnson Controls truck-based service standards and best practices.
Responsibilities
- Lead, coach, and develop mechanics and support staff, setting clear expectations and fostering a culture of safety, accountability, and continuous improvement.
- Own P&L performance for your service portfolio; drive revenue growth, margin expansion, forecasting accuracy, and disciplined cost control.
- Plan capacity and workforce mix; review staffing needs and initiate requisitions to maintain the right labor balance aligned with financial targets.
- Oversee scheduling, dispatch, and work quality to meet service level agreements and achieve world-class customer satisfaction.
- Ensure rigorous compliance with safety programs, company policies, and regulatory requirements.
- Strengthen customer relationships; engage in key account reviews and resolve escalations with urgency and professionalism.
- Partner with sales and technical leaders on service scopes, estimates, and change orders—including providing resources for service quotes beyond standard catalogs when required.
- Track operational KPIs (e.g., backlog, WIP, productivity, warranty, and delivery quality) and lead actions to remove blockers and improve outcomes across people, customers, and company metrics.
- Conduct regular safety tailboards, ride-alongs, and coaching sessions that reinforce best practices.
- Use data to guide decisions, aligning workforce capacity to demand and proactively adjusting plans to meet branch commitments.
- Collaborate with Branch Service Managers, Customer Service Agents/Assistants, Technical Team Leads, and Operations to remove obstacles and streamline handoffs from installation to service.
- Communicate priorities effectively, celebrate wins, and build engagement through transparency and recognition.
Benefits
- Competitive pay and benefits
- Opportunities for training, career growth, and advancement
- A values-driven culture focused on safety, integrity, inclusion, and customer success
- Competitive Bonus plan
- Competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
