HVAC Truck Based Service Manager

Johnson Controls • Arlington Heights, IL

2d • Onsite

About The Position

Johnson Controls is seeking an HVAC Truck-Based Service Manager (TBSM) to provide day-to-day leadership and operational management for a truck-based HVAC service team. This role ensures excellence in safety, customer experience, technician development, and financial performance. The TBSM will manage an HVAC Service Team, including mechanics and a multi-million dollar annual revenue portfolio, partnering closely with branch leadership and cross-functional teams to meet commitments and grow the business.

Requirements

• Knowledge of Commercial HVAC systems
• Demonstrated success leading HVAC field service teams—preferably truck-based—with responsibility for technician development, customer outcomes, and financial results.
• Strong leadership skills with a proven ability to coach, inspire, and hold teams accountable in a fast-paced, matrixed environment.
• Financial acumen (budgeting, forecasting, margin management) and an analytical approach to performance improvement.
• Proficiency with Microsoft Office and service management systems; comfort with digital tools and standardized processes.
• Excellent communication skills and a customer-first mindset.

Nice To Haves

• Experience managing hvac service work scopes and complex service portfolios.
• Background partnering across Branch Service Management, Customer Service, and Technical Leadership functions.
• Knowledge of Johnson Controls truck-based service standards and best practices.

Responsibilities

• Lead, coach, and develop mechanics and support staff, setting clear expectations and fostering a culture of safety, accountability, and continuous improvement.
• Own P&L performance for your service portfolio; drive revenue growth, margin expansion, forecasting accuracy, and disciplined cost control.
• Plan capacity and workforce mix; review staffing needs and initiate requisitions to maintain the right labor balance aligned with financial targets.
• Oversee scheduling, dispatch, and work quality to meet service level agreements and achieve world-class customer satisfaction.
• Ensure rigorous compliance with safety programs, company policies, and regulatory requirements.
• Strengthen customer relationships; engage in key account reviews and resolve escalations with urgency and professionalism.
• Partner with sales and technical leaders on service scopes, estimates, and change orders—including providing resources for service quotes beyond standard catalogs when required.
• Track operational KPIs (e.g., backlog, WIP, productivity, warranty, and delivery quality) and lead actions to remove blockers and improve outcomes across people, customers, and company metrics.
• Champion digital tools and standard work to improve scheduling accuracy, documentation quality, and field productivity.
• Conduct regular safety tailboards, ride-alongs, and coaching sessions that reinforce best practices.
• Use data to guide decisions, aligning workforce capacity to demand and proactively adjusting plans to meet branch commitments.
• Collaborate with Branch Service Managers, Customer Service Agents/Assistants, Technical Team Leads, and Operations to remove obstacles and streamline handoffs from installation to service.
• Communicate priorities effectively, celebrate wins, and build engagement through transparency and recognition.

Benefits

• Competitive pay and benefits
• Opportunities for training, career growth, and advancement
• A values-driven culture focused on safety, integrity, inclusion, and customer success
• Competitive Bonus plan
• Competitive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed