HVAC Training Specialist - Bilingual (English/Spanish)
About The Position
Join Our Team as a Technical Support Specialist! Are you a problem-solver with a passion for technical expertise and helping others? Do you thrive on providing exceptional service and building strong relationships? If so, Tropic Supply has the perfect opportunity for you! We're seeking a Technical Support Specialist to join our team and elevate the experience for our HVAC Consultants, Resource Centers, and valued customers. As the largest independent, family-owned HVAC and refrigeration wholesale distributor in Florida, we believe people matter. Our mission is to create meaningful relationships, deliver reliable solutions, and foster a positive environment where our team members and customers thrive.
Requirements
- 4-7 years of field experience or equivalent training.
- Must be fluent in English and Spanish
- Proficient in Microsoft Word, Excel, and Outlook.
- Can build and maintain strong relationships with team members, management, and contractor customers.
- Willing to travel within our trading area.
- Lives and breathes Tropic Supply’s core values: Providing resourceful and reliable solutions. Managing relationships, not transactions. Demonstrating accountability, integrity, and positivity. Treating everyone with respect and humility.
Responsibilities
- Handle calls from internal and external customers to resolve technical issues.
- Provide accurate technical documentation to contractors and team members.
- Visit job sites when issues can’t be resolved over the phone or video.
- Log all activity in our customer relationship management platform.
- Design and deliver group and individual training (in person or via video).
- Help contractors improve installation and maintenance procedures.
- Onboard new techs and customers, introducing them to our product lines.
- Showcase competitive advantages to convert prospects into loyal customers.
- Partner with manufacturers to resolve customer issues and test products.
- Assist with warranty and labor claims, dispute resolutions, and direct homeowner communications.
- Identify and communicate product trends and potential improvements.
- Keep certifications up-to-date with the latest training events to stay ahead of product evolution.
Benefits
- A culture of support, respect, and continuous improvement.
- Opportunities to grow your skills and advance your career.
- The chance to make a real impact in the HVAC industry.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
