HVAC Technician - Lab

IntelliPro Group Inc.•Aurora, CO

13d•Onsite

About The Position

Delivers service and support to customers, including Preventive Maintenance of company and/or Multivendor Products. This support includes troubleshooting and repair of minor issues related to maintenance requirements, post-maintenance testing, and calibration. The role represents the face of the company to the customer, driving best-in-class customer service, responsiveness, and professionalism in all customer interactions.

Requirements

Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, Information Technology or related discipline including military experience.
Experience using Microsoft 365
Exposure to analytical equipment and/or lab environment
Knowledge of laboratory safety practices
Strong interpersonal skills; team player with customer satisfaction focus
Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
Ability to communicate clearly and effectively with peers, managers, customers and other technical support professionals is critical to successful performance in this role requires

Nice To Haves

Associate’s degree
Experience in HVAC, refrigeration and facilities maintenance is a plus
Certification of company training on equipment

Responsibilities

Provide scheduled preventative maintenance for contract customers.
Drive toward zero service recalls.
Complete assigned preventive maintenance calls at customer site within prescribed time frame and established performance standards.
Demonstrate knowledge of and adherence to service agreement provisions to provide adequate billing information to the customer.
Educate and promote the purchase of training, support, software, laboratory services products, consumables, and field-installed computer hardware/software upgrades.
Maintain updated documentation around dispatch, inventory, and service support functions of the job.
Perform timely uploads and downloads of required data to ensure the integrity of service system(s).
Accountable for assigned company assets to include: Tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
Manage appropriate levels of inventory to ensure adequate supply and records are maintained.
Proactively develop technical and soft skills to maintain and enhance the company’s value proposition to the customer.
Display exceptional written and verbal communication skills and actively interface with peers and customers.
Develop organization awareness of other functional groups and product lines to direct customers or others to appropriate resources.
Seek higher level certification through participation in company-sponsored training & development offerings.
Complete all administrative tasks to include but not limited to time reporting, LMS trainings, etc.
Ability to travel by air, vehicle, and/or other means of transportation as business requires.
Must have a valid driver’s license; while performing the duties of this job, the employee must safely operate a motor vehicle at all times.