HVAC Technician

Horseshoe Bay Resort•New Orleans, LA

26d

About The Position

The HVAC Engineer is responsible for operating, maintaining, troubleshooting, and repairing heating, ventilation, air conditioning, refrigeration, and related mechanical systems throughout the hotel or resort. The position helps maintain appropriate temperature, humidity, ventilation, and indoor air quality in guest rooms, public areas, meeting spaces, kitchens, and back-of-house areas to support guest comfort and operational efficiency. The HVAC Engineer performs preventive and corrective maintenance, responds to guest and departmental service requests, supports emergency response, and helps maintain the safety, reliability, and energy efficiency of assigned systems. The role requires technical expertise, troubleshooting skills, attention to detail, and a commitment to hospitality service. The associate works with the Chief Engineer, engineering team, contractors, and hotel departments, and may perform other job-related duties as assigned. The associate must communicate in English, maintain a professional appearance and manner, communicate well with guests, work as a team player, and be able to receive instructions and communicate work progress. The position includes climbing, reading, standing, walking, and routinely lifting 25 to 50 pounds. Work shifts may vary and can include weekends, holidays, and overtime as required by hotel operations.

Requirements

Ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times and communicate well with guests.
Willingness to help coworkers and work as a team player.
Ability to climb, read, stand, and walk, and routinely lift 25 to 50 pounds.
Ability to receive instructions and communicate progress of work assignments.
Ability to perform the responsibilities within applicable training, certification, qualifications, and authorization.
Follow safety procedures, including lockout/tagout requirements and applicable standards.
Adaptability to changes in work areas and hotel procedures, willingness to learn or improve skills, ability to solve routine problems, and willingness to ask for help when unsure.

Responsibilities

Operate, inspect, maintain, and repair hotel HVAC and refrigeration systems, including equipment such as chillers, boilers, cooling towers, air-handling units, fan coil units, heat pumps, pumps, motors, and compressors.
Maintain appropriate temperature, humidity, airflow, and ventilation in guest rooms, public spaces, meeting rooms, kitchens, and employee areas.
Monitor building automation systems, temperature controls, and pneumatic and electronic controls.
Inspect, clean, adjust, or replace air filters, coils, belts, dampers, valves, condensate drains, and other system components as needed.
Perform scheduled preventive maintenance and diagnose system malfunctions, identify root causes, and complete repairs efficiently.
Respond promptly to guestroom temperature complaints, ventilation issues, equipment failures, and departmental service requests.
Inspect equipment for signs of potential failure and maintain accurate inspection, repair, equipment-reading, work-order, and maintenance records.
Recommend equipment improvements, repairs, and replacement needs to help prevent recurring problems.
Respond professionally to HVAC-related guest requests while minimizing disruption to the guest experience.
Coordinate with Front Office, Housekeeping, Food and Beverage, and other departments on maintenance priorities, comfort concerns, repair timelines, and room status updates.
Follow hotel procedures for guestroom access, privacy, service recovery, and communication.
Perform basic electrical and mechanical troubleshooting related to HVAC equipment within qualifications and authorization.
Assist with plumbing repairs associated with HVAC systems and perform general maintenance tasks, including minor carpentry, painting, fixture repairs, television programming, and other work supporting hotel operations.
Assist with kitchen equipment and other building-system repairs as assigned.
Safely operate tools, testing instruments, lifts, and other maintenance equipment in accordance with training and procedures.
Respond to HVAC emergencies, equipment failures, water leaks, and other urgent maintenance situations.
Assist with fire and life safety systems and understand HVAC impacts on smoke control, pressurization, ventilation, and other life safety functions where applicable.
Identify and promptly report unsafe conditions, equipment hazards, and system deficiencies; follow emergency procedures, lockout/tagout requirements, and applicable safety standards.
Monitor HVAC operating conditions, temperatures, schedules, and energy consumption; support energy conservation and identify opportunities to reduce energy waste while maintaining guest comfort and indoor air quality.
Assist with optimizing HVAC schedules, setpoints, and building automation controls in accordance with hotel policies; recommend practical efficiency improvements.
Maintain tools, gauges, meters, refrigerant recovery equipment, and other testing instruments in safe working condition.
Maintain inventory of HVAC parts and supplies, complete work orders and maintenance logs, keep work areas organized, and follow refrigerant handling, recovery, storage, and documentation procedures.
Collaborate with the Chief Engineer, engineering team, contractors, and hotel departments; provide technical assistance and share HVAC knowledge as appropriate.
Coordinate with outside contractors for specialized service, inspections, and equipment repairs when necessary.
Operate heavy machinery when required and properly trained and authorized.
Follow hotel policies, departmental procedures, attendance requirements, and scheduled work assignments; remain flexible to work various shifts, weekends, holidays, and overtime as required.
Perform other job-related duties as assigned.
Treat guests and associates with courtesy and respect, maintain work habits that meet hotel standards, adapt to changes, learn or improve skills, solve routine problems, and ask for help when needed.
Adhere to hotel security policies and procedures, including key controls, safe lifting and chemical use, and reporting safety hazards and concerns.