HVAC Technical Advisor

Brandt Heating and Air Conditioning•Iowa City, IA

12d•Hybrid

About The Position

Brandt Heating and Air Conditioning is seeking an experienced HVAC Technical Advisor to serve as a trainer, mentor, technical resource, and leader for their service team. This role is ideal for an HVAC professional who enjoys problem-solving, coaching, setting expectations, and contributing to a stronger service department. While still connected to the field, this position offers a more consistent and predictable schedule than a traditional service technician role, with the opportunity for broader impact. The HVAC Technical Advisor will be a key resource for technicians and management, helping to establish expectations, develop technicians, and ensure the team has the necessary training and support. Responsibilities include coaching technicians through ride-alongs and complex calls, developing training programs, providing technical guidance, assisting with repair-versus-replacement decisions, conducting in-house training, reviewing callbacks, collaborating with other departments, and maintaining standards for safety, code compliance, vehicles, and tools. The role also involves building relationships with local trade schools for recruiting and coordinating the day-to-day technical needs of the service department. This position is designed for individuals ready to leverage their HVAC expertise to influence and develop others, offering a structured development path, hands-on coaching, and exposure to various HVAC systems.

Requirements

State of Iowa HVAC License
Valid driver's license
Meets criteria of Level 4+ technician
3+ years in customer service or management within a service industry, or equivalent education/experience
Ability to read and interpret wiring diagrams and blueprints
Broad HVAC troubleshooting experience with furnaces, AC, geothermal, heat pumps, boilers, and rooftop units
Ability to safely operate scissors and genie lifts
Knowledge of basic sheet metal practices
Understanding of air balancing principles and techniques
Experience making repair and replacement decisions
Strong computer skills and highly organized
Advanced customer service and communication skills
Demonstrated leadership and accountability
High School Diploma or equivalent
Strong proficiency with Service Titan or similar service management software
Resides within 30 miles of our location

Nice To Haves

NATE certification
Comfort implementing tools such as MeasureQuick

Responsibilities

Coaching technicians in the field through ride-alongs, complex calls, and customer communication
Helping establish technician expectations, standards, and accountability
Developing and coordinating training programs using tools such as Interplay Learning
Providing technical guidance on challenging diagnostic and repair situations
Helping technicians make sound repair-versus-replacement recommendations
Conducting in-house training and mentoring technicians
Reviewing callbacks and identifying opportunities to prevent repeat issues
Collaborating with service, dispatch, and installation
Helping maintain safety, code compliance, vehicle, and tool standards
Building relationships with local trade schools to support recruiting
Coordinating the day-to-day technical needs of the service department