HVAC TB Cust Support Coord

Johnson Controls • Raleigh, NC

1d • $22 - $26 • Onsite

About The Position

Under general supervision, this role coordinates Cash and collections. Responsibilities include tracking employee safety statistics, safety training, truck inventory counts, generating on-call schedules, assisting with customer surveys, and following up on connected system’s needs. The position works with the Customer Relations Coordinator (CRC) to schedule customer service requests from initiation to completion, aiming to maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the Service and Technical Team Leaders. Additional duties involve generating and tracking customer orders, processing shipments, tracking branch and vehicle inventories, setting up new customer accounts, and collaborating with vendors on invoice and shipment issues. The role partners effectively with the Service Team Manager to ensure technical service work is scheduled ahead of time and completed within a reasonable timeframe and to the customer’s expectations. It also analyzes and assesses technical team performance and makes adjustments as needed to enhance customer satisfaction in a cost-effective manner.

Requirements

• High school diploma or equivalent.
• 2 years of administrative experience with a background in Sales, Operations, and/or Administration.
• Require Travel to Roanoke, VA once a month.
• Knowledge or experience with a CRM Tool such as Siebel or SalesForce.com.
• Ability to analyze and solve problems with a high degree of accuracy.
• Must be able to assess issues quickly and provide solutions.
• Highly motivated self-starter with an eye for detail and excellent attendance/ability to work designated hours.
• Desire to learn and work independently with minimal supervision.
• Able to communicate effectively with all levels of end-users in a patient and friendly way to address questions/problems.
• Ability to multi-task and establish work priorities.
• Able to influence diverse teams to accomplish tasks/goals.
• Must have proficient computer skills in the following applications: Advanced Microsoft Word, Excel, PowerPoint, and Internet business application usage.

Nice To Haves

• Associate of Arts Degree or College degree preferred.
• Experience in a call center environment preferred.

Responsibilities

• Coordinates Cash and collections.
• Tracks employee safety statistics.
• Tracks safety training.
• Manages truck inventory counts.
• Generates on-call schedules.
• Assists with customer surveys.
• Follows up on connected system’s needs.
• Works with CRC to schedule customer service requests from initiation to service completion.
• Maximizes technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the Service and Technical Team Leaders.
• Generates and tracks customer orders.
• Processes shipments.
• Tracks branch and vehicle inventories.
• Sets up new customer accounts.
• Works with vendors on invoice and shipment issues.
• Partners with the Service Team Manager to ensure technical service work is scheduled ahead of time and completed in a reasonable timeframe and to the customer’s expectations.
• Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.
• Orders materials for Material Only SRs and updates SR to the proper status for invoicing.
• Handles parts ordering for quoted jobs and SSVs as delegated by the CRC.
• Updates the Special Handling field with the date parts were ordered.
• Manages RMAs.
• Updates the on-call list.
• Handles Supply Chain Finance tasks.
• Tracks various reports (e.g., Fire Alarm Inspection Papers).
• Sends quotes to customers.
• Secures PO for deficiency quotes.
• Maintains Customer Bill to Account Information.
• Ensures Specialty tools have been returned.
• Performs AR and AP tasks as directed by service leaders.
• Requests and sends out Certificates of Insurance (COI).
• Handles new truck creations.
• Closes Inventory Trunks.
• Manages vendor set-up.
• Maintains Global Preferred Supplier List.
• Handles Fleet-related tasks.
• Manages Uniforms.

Benefits

• competitive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED