HVAC System Specialist - Baton Rouge, LA

Vertiv•Baton Rouge, LA

1d•Onsite

About The Position

The HVAC System Specialist provides leadership for high-profile orders and high-end service support for Precision Cooling Products, including installation, startup, commissioning, testing, scheduled service, and emergency service. The role builds and maintains strong relationships with customers, coworkers, sales representatives, and other contacts, while maintaining continuous communication with the Customer Response Center (CRC), Area and District Offices, and the direct manager. The specialist works independently, applying extensive experience and judgment to plan and accomplish work, and leads and directs others without direct supervision. The position supports assigned project startups and commissioning, helps coordinate staffing and site testing, monitors progress and completion, provides first-level technical assistance, and submits daily status reports. It also provides customer and colleague support in person and by phone; assists contractors; trains field associates; implements Field Change Notices; and follows safety, administrative, customer-satisfaction, and performance procedures. The work requires travel, flexible scheduling that may include weekends, evenings, and holidays, on-call availability, and readiness to deploy during emergencies. It involves frequent driving and physical activity, including lifting up to 50 pounds consistently and up to 75 pounds occasionally, as well as exposure to extreme temperatures, noise, moving machinery, and outdoor weather. Appropriate personal protective equipment is required.

Requirements

One of the following experience paths: at least 10 years of relevant industry/commercial experience and leadership experience; or six years of related military experience plus five years of Liebert product experience.
High school diploma or accredited GED.
A 1–2 year HVAC diploma or technical school degree.
EPA 608 refrigerant license, Level 2 or Universal.
Proficiency with electrical/electronic test equipment and fundamentals, and ability to read and interpret electrical line diagrams and blueprints.
Ability to evaluate sites and equipment, including environmental temperature and general operating conditions; independently diagnose and perform repairs; braze; and return units to full operating condition.
In-depth knowledge of Liebert products and ability to lead and train other CEs.
Ability to summarize and report work performed.
Ability to schedule and coordinate work, provide technical support in person or by telephone, train associates, and delegate work according to skill level.
Strong communication, customer service, troubleshooting, safety, organizational, planning, computer, and mechanical aptitude skills.
Professionalism, leadership, reliability, and ability to work as a team player.
Ability to manage stressful situations, manage time effectively, and work without direct supervision.
Able to perform the stated physical duties and lift up to 50 pounds consistently and up to 75 pounds occasionally.
Valid driver’s license and valid U.S. passport; must be at least 18 years old.
Availability for travel, flexible schedules including weekends, evenings, and holidays, on-call duty, and emergency deployment.

Nice To Haves

Project management skills and experience.

Responsibilities

Lead and direct work on high-profile orders and service support for Precision Cooling Products, including installation, startup, commissioning, testing, scheduled service, and emergency service.
Support startup and commissioning activities for assigned projects and ensure sufficient staffing for daily startup and site testing.
Assist with startup and commissioning as needed, monitor timely completion, and coordinate quotes for additional services or excess labor with sales representatives and the District Manager.
Provide first-level technical support and daily status reports to Service management and sales representatives.
Provide on-site and telephone assistance to customers and technical support to CE’s; communicate equipment issues to Technical Support and Engineering.
Assist contractors during installation and commissioning; provide on-the-job training to CE’s; implement Field Change Notices; and stay current on Safety Bulletins, Field Change Notices, and Service Tips.
Follow published safety guidelines, use required PPE, comply with the 14-hours rule, and report work-related accidents or injuries within 24 hours.
Complete accurate and timely time cards, expense and mileage reports, ticket closures, forms, and other required reporting.
Provide Time and Material quotes and estimated arrival times when applicable, assist with scheduling, and delegate team tasks as needed.
Maintain company property, including vehicles, credit cards, PPE, test equipment, laptops, pagers, and cell phones.
Communicate appropriately with internal and external customers, work toward first-time fixes, maintain customer satisfaction, and attend customer or contractor meetings as required.
Maximize productivity, complete work efficiently and on time, make technical and commercial decisions under pressure, assess billing status, and maintain utilization and inventory-count requirements.
Follow dress code, safety regulations, and startup and escalation procedures; lead by example and maintain effective communication across the organization.
Coordinate schedules for associates and subcontractors, provide technical support and job instruction, and delegate activities according to team members’ skill levels.