HVAC Supervisor - Newnan
Coolray Heating & Air•Newnan, GA
•$65,000 - $75,000•Onsite
About The Position
We are currently seeking a HVAC Key Performance Supervisor to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our HVAC Key Performance Supervisor's are tasked with managing daily performance operations, employee training, real time sales strategies, retention efforts, safety, and ensuring the technicians are providing outstanding service to our customers.
Requirements
- 5+ years of residential HVAC service experience preferred
- Prior leadership, mentoring, or supervisory experience preferred
- Strong diagnostic and troubleshooting abilities
- Proven track record of sales performance and client satisfaction
Responsibilities
- Monitor and coach technicians on a call-by-call basis using KPIs, and call reviews
- Improve average ticket, conversion rate, maintenance agreements, and customer satisfaction
- Partner with dispatch to optimize scheduling, routing, and call readiness
- Provide technical and sales coaching before and after service calls
- Review invoices, photos, and documentation for quality and consistency
- Identify training opportunities and collaborate with the training team
- Reinforce company processes, pricing integrity, and safety standards
- Support hiring, onboarding, and performance management of technicians
Benefits
- Market Value Compensation - $65,000 - $75,000 + Monthly Bonuses
- Annualized Bonus Plan
- Robust PTO Plan
- Health, Vision and Dental plans for you and your family to choose from
- 401K Retirement Plan with company match up to 30%
- Life Insurance, Short-Term and Long-Term Disability
- Special Program Options: FSA, EAP, Legal Services, and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
